German & Dutch Speaking Customer Support Representative (Hybrid)

Ignite; Oost-Vlaanderen; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Job summary

Ignite in Ghent is seeking a bilingual Customer Advisor (German/Dutch) to minimize downtime for fleets and support global supply chains. You will deliver technical guidance, diagnose issues, and coordinate with Sales, Supply Chain and Engineering. The role combines multilingual communication with analytical problem-solving and a hybrid work model.

Qualifications

• Fluency in German and Dutch; professional proficiency in English (B2+).
• Comfort navigating enterprise software and digital tools.
• Ability to stay composed and solution-driven in urgent client communications.

Responsibilities

• Provide bilingual advisory and digital support for clients and fleet managers.
• Perform analytical diagnostics to resolve operational delays and mechanical issues.
• Collaborate with Sales, Supply Chain, and Engineering to shorten turnaround times and maintain records.

Skills

German fluency

Dutch fluency

English (B2+)

Digital literacy

Customer advisory under pressure

Tools

CRM software

Job description

Job Title: Bilingual German/Dutch Customer Advisor – Commercial Transport & Technical Support

Location: Ghent, Belgium (Hybrid Work Setup: 4 days on-site at our contemporary Ghent facility / 1 day remote)

Industry Sector: Commercial Transport & Heavy Vehicle Manufacturing

Contract Type: Permanent / Full-Time (24/7 rotating shift roster with advance scheduling)

Language Requirements: Native or professional fluency in both German and Dutch (written and spoken) + Professional proficiency in English (minimum B2 standard)

Position Summary

A leading international manufacturer of heavy machinery and commercial transport solutions is seeking a dedicated Customer Advisor for its Ghent facility in Belgium. Your core mission will be to minimize vehicle downtime and ensure uninterrupted global supply chains. Serving as the vital link between enterprise accounts and engineering professionals, you will deliver technical guidance, diagnostic assessments, and customized operational solutions to fleet managers and certified service centers worldwide. In this role, you will combine linguistic versatility with analytical problem-solving to build a stable, rewarding international career in the heart of Europe.

Core Responsibilities

• Client Advisory: Manage urgent telephone inquiries and digital support tickets with utmost professionalism, ensuring strict adherence to corporate safety and quality protocols.
• Analytical Diagnostics: Evaluate complex operational delays and mechanical issues to engineer fast, accurate, data-driven solutions for commercial clients and fleet managers.
• Cross-Departmental Collaboration: Coordinate closely with Sales, Supply Chain, and Engineering divisions to minimize turnaround times and maintain precise digital records in enterprise databases.
• Hybrid Work Model: Benefit from a balanced weekly schedule comprising four days on-site at our modern Ghent facility and one day working remotely from home.
• Fully Paid Onboarding: Complete an intensive corporate training curriculum starting from day one. A mechanics background is not required; comprehensive technical instruction and system training are fully provided.

Candidate Requirements

Must-Haves:

• Language Abilities: Native or professional fluency in both German and Dutch (written and spoken), with the ability to switch between both languages effortlessly in corporate environments. Professional proficiency in English (minimum B2 standard) for software navigation, case logging, and global team communication.
• Professional Attributes: Demonstrated composure under high-pressure conditions, sustaining a calm, structured, solution-oriented mindset during urgent client communications.
• Digital Literacy: A tech-savvy profile featuring strong practical experience navigating enterprise software systems and managing multiple digital communication tools concurrently.
• Shift Flexibility: Full readiness to participate in a 24/7 rotating shift roster designed to guarantee continuous support for worldwide fleet operations (with schedules provided well in advance).

Compensation & Perks

• Financial & Health Coverage: Competitive base salary aligned with dual-language capabilities, supplemented by comprehensive private medical and life insurance coverage effective from your first day of employment.
• Work-Life Balance: Predictable shift schedules published well in advance to support personal planning, combined with a balanced hybrid work structure.
• Relocation Support: 30 days of free, fully furnished temporary accommodation in Ghent to ensure a smooth transition while securing long-term permanent housing.
• Career Growth: Transparent internal advancement pathways structured to accelerate your professional progression into technical specialist, quality assurance (QA), corporate trainer, or global management positions.