Bilingual Czech & German Customer Support - Hybrid

Ecolab; Oost-Vlaanderen; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

JobTailor in Belgium is seeking a Customer Support Specialist to manage critical inquiries across phone networks and digital channels, upholding the brand's core foundation of security, safety, and dependability.

You will investigate multifaceted technical service issues to deliver rapid, permanent resolutions for our commercial partners, and work hand in hand with Sales, Logistics, and Engineering to guarantee total operational alignment and data accuracy.

Qualifications

• Native or near-native proficiency in Czech and German.
• English at least B2 level.
• Ability to stay calm, poised, diplomatic, and courteous during peak surges.
• Comfort navigating enterprise software and multitasking across web tools.

Responsibilities

• Oversee critical inquiries via phone and digital channels, upholding security, safety, and dependability.
• Investigate technical service issues to deliver rapid, permanent resolutions for partners.
• Collaborate with Sales, Logistics, and Engineering to ensure operational alignment and data accuracy.
• Hybrid work structure balancing office collaboration and personal time.

Skills

Czech language

German language

English proficiency

Calm Under Pressure

Diplomatic Communication

Courteous Interaction

Job description

JobTailor in Belgium is seeking a Customer Support Specialist to manage critical inquiries across phone networks and digital channels, upholding the brand's core foundation of security, safety, and dependability.

You will investigate multifaceted technical service issues to deliver rapid, permanent resolutions for our commercial partners, and work hand in hand with Sales, Logistics, and Engineering to guarantee total operational alignment and data accuracy.