German-Speaking Customer Success Specialist

Nomadify; Sankt Vith; Sur place; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Structured onboarding

International environment

Career mobility

Long-term employment

Résumé du poste

Nomadify is seeking a German-speaking customer support specialist to serve clients via phone, email, and chat from Belgium. You will handle inquiries, resolve issues promptly, and maintain high satisfaction levels while adhering to SLAs. The role requires relocation openness and on-site presence.

Ideal candidates bring native German, strong English communication, and proven experience in customer service. You will operate within a structured, KPI-driven environment with ongoing onboarding and

Qualifications

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.

Responsabilités

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Connaissances

German fluency

English communication

Customer service experience

KPI-driven work

Relocation open

On-site work

Description du poste

Nomadify is seeking a German-speaking customer support specialist to serve clients via phone, email, and chat from Belgium. You will handle inquiries, resolve issues promptly, and maintain high satisfaction levels while adhering to SLAs. The role requires relocation openness and on-site presence.

Ideal candidates bring native German, strong English communication, and proven experience in customer service. You will operate within a structured, KPI-driven environment with ongoing onboarding and