Front Office Intern Jan./Feb 2027 (2)

Odyssey Hotel Group; Antwerpen; Remote; EUR 8,900 - 12,000; Part time

Benefits offered by this job

Stunning environment

Positive company culture

Personal development

Employee discounts

Job summary

Sapphire House Antwerp, part of Odyssey Hotel Group, is seeking a Front Office Intern to greet guests and support the check-in/out process in a 24/7 operation.

Join a team focused on welcoming hospitality, with opportunities to learn across departments and contribute to memorable guest experiences at Sapphire House Antwerp.

Qualifications

• Welcomes guests in a professional, hospitable manner.
• Identifies guest needs and preferences to tailor service.
• Supports check-in/check-out and assists guests per hotel standards.

Responsibilities

• Welcoming guests and visitors in a professional and hospitable manner
• Identifying and understanding guest needs and preferences
• Providing personalized assistance in line with hotel standards, ensuring efficient and proactive service
• Monitoring guest flow in the lobby and adapting support accordingly
• Working closely with team members, managers, and other departments to ensure seamless service
• Handling guest feedback and reviews, ensuring timely and appropriate follow up.

Skills

Guest service

Multitasking

English proficiency

Organizational skills

Job description

ABOUT SAPPHIRE HOUSE ANTWERP

Autograph Collection hotels such as Sapphire House offer rich and meaningful experiences that leave a lasting impression: “Exactly Like Nothing Else.” Inspired by Antwerp’s Golden Age, our 139 distinctive rooms and suites blend authentic details, art, and bespoke design to create an unforgettable experience of comfort and luxury. At Sapphire Bistro, guests can enjoy breakfast, brunch, lunch, and dinner in a unique and tranquil setting. The hotel also features a carefully curated cocktail bar and, since this year, a seasonal patio. In collaboration with some of Antwerp’s leading brands, this outdoor space offers guests an exclusive and memorable experience that reflects the city’s vibrant character.

YOUR ROLE AS A FRONT OFFICE INTERN

As a Front Office Intern, you will play a key role in delivering a warm and professional welcome to our guests. As one of the first points of contact, you will support the check in and check-out process, issue room keys, process payments, and assist guests with any questions or requests. Your attention to detail and guest-focused approach will help ensure a smooth and memorable stay for every guest at Sapphire House Antwerp.

WHAT WILL YOU BE DOING?

• Welcoming guests and visitors in a professional and hospitable manner
• Identifying and understanding guest needs and preferences
• Providing personalized assistance in line with hotel standards, ensuring efficient and proactive service
• Monitoring guest flow in the lobby and adapting support accordingly
• Working closely with team members, managers, and other departments to ensure seamless service
• Handling guest feedback and reviews, ensuring timely and appropriate follow up.

WHAT YOU BRING

• Flexible and willing to work weekends and public, holidays as a hotel we operate 24/7
• Strong organizational skills with the ability to multitask and effectively prioritize responsibilities
• Excellent command of English; proficiency in additional languages is considered an asset
• A service-oriented mindset with a keen eye for quality and detail
• The ability to remain calm under pressure and adopt a proactive, solution-driven approach.

ABOUT ODYSSEY HOTEL GROUP

Sapphire House Antwerp is part of Odyssey Hotel Group, one of Europe’s most ambitious hotel operators and the driving force behind a portfolio of internationally renowned hospitality brands, including Marriott International, IHG Hotels & Resorts, and Accor.

WHY INTERN WITH ODYSSEY HOTEL GROUP?

• Work in a stunning environment, with beautifully designed hotels that inspire both guests and team members
• Enjoy a positive and supportive company culture where colleagues often become friends
• Benefit from a strong focus on personal development, with opportunities to grow within our brands or at our corporate office
• Have the freedom to share your ideas and creativity, because your input truly matters;
• Gain exposure to a wide variety of responsibilities and projects, ensuring no two days are the same
• Enjoy employee discounts at more than 10,000 hotels worldwide, for you and your family.