Internship Front Office (m/f/d) - NH Collection Brussels Grand Sablon

Hesperia group; Brussel; Sur place; EUR 8 400 - 10 000; Temps partiel

Avantages offerts par ce poste

Free hotel night

750€ gross monthly for students (over

Minor Hotels University training

Employee rates starting from €36

30% F&B discount

Friends & Family discount

Holiday parties

Career growth opportunities

Résumé du poste

NH Collection Brussels Grand Sablon is seeking an Front Office Intern to welcome guests, manage check-in/out, and provide personalized service in a luxury setting. You will engage with international guests, coordinate with hotel teams, and contribute to memorable stays.

The role offers valuable training within Minor Hotels, with benefits including guest-night stays, staff discounts, and growth opportunities across our global network. Fluency in English is required; French is a plus.

Qualifications

• Approachable and customer-focused; enjoys working with international guests.
• Accurate and flexible in a hospitality setting.
• English required; French is a plus.
• Willingness to learn and upsell hotel services.

Responsabilités

• Welcome guests warmly from arrival to departure.
• Handle check-ins and check-outs, including admin procedures.
• Maintain communication with guests and provide local recommendations.
• Upsell hotel services and upgrades where appropriate.
• Assist with guest complaints professionally and empathetically.

Connaissances

Hospitality

Intercultural skills

Attention to detail

English required

French a plus

Description du poste

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Internship Front Office (m/f/d) - NH Collection Brussels Grand Sablon

Date: Sep 18, 2026

Location:

Brussels, BE Belgium

Department: Front Office

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

Beyond the ordinary: Your Benefits at NH Collection

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest

For students outside Belgium acompensation of €750 gross per month.

Free online & offline training organized by our own Minor Hotels University Northern Europe:.

Employee rates startingfrom € 36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.

Holiday parties.

The opportunity to grow within our company worldwide after graduation.

Your Day-to-Day at NH Collection

You are one of the key representatives of the hotel as a Front Office Intern.

• Welcome guests warmly and ensure they feel comfortable and valued from arrival to departure.
• Independently handle check-ins and check-outs, including all necessary administrative procedures.
• Maintain ongoing communication with guests, answering questions and offering helpful information.
• Provide guests with recommendations and detailsabout the local area, attractions, and services.
• Learn and apply upselling techniquesto promote hotel services and upgrades.
• Assist in handling guest complaintsprofessionally and empathetically, aiming for quick resolution.
• Create a positive team atmosphereby collaborating with colleagues and contributing to a friendly work environment.
• Answer incoming phone callsand direct them appropriately within the hotel.
• Respond to guest emailspromptly and professionally, ensuring clear and helpful communication.
• Coordinate with the Food & Beverage and Housekeeping departments to ensure smooth guest service and room readiness.

Excellence begins with you – Your qualities

• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate andflexible;
• You speak English and French is a plus;
• You always strive for perfect service.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.