Front Office Intern

Standard Hotels; Brussel Hoofdstad; Hybrid; EUR 7,800 - 11,000; Full time

Benefits offered by this job

Meals on Duty

Worldwide Travel Discounts

Employee & Family Rates

F&B Discounts 25%

Social Committee

Job summary

The Standard, Brussels invites motivated interns to join the front desk team, learning the full spectrum of front-office operations and guest engagement.

You will greet guests, handle check-ins and check-outs, enter billing information, relay messages, guide guests to rooms, and coordinate with the house-keeping and technical teams to ensure a seamless stay.

Qualifications

• Comfortable working with Office and web-based tools.
• Organized, reliable, and detail-oriented.
• Strong listening and communication skills; guest-focused.
• Open-minded and adaptable.
• Curious and engaged, with a genuine interest in hospitality.
• Ability to multitask and remain calm in a fast-paced environment.
• Team-oriented and comfortable collaborating with multiple departments.
• Professional presentation and attitude.
• Languages: French and English.

Responsibilities

• Greet guests and assist them during their stay.
• Handle check-ins and check-outs for individuals and groups.
• Enter and process information (e.g., billing) in the computer.
• Respond to guest requests and ensure timely follow-up.
• Guide guests to their rooms or direct them to relevant staff members when needed.
• Explain and demonstrate the use of hotel facilities and in-room equipment.
• Store and manage guest luggage safely.
• Watch out for people traffic and assist where needed.
• Enter call requests into the BPX system, to ensure timely service.
• Answer phones and relay messages to guests and staff.
• Deliver mail, parcels and messages when required.
• Communicate and coordinate with Front Desk, Technical Service, and housekeeping departments.

Skills

French

English

Guest service

Communication

Multitasking

Teamwork

Adaptability

Office tools

BPX system

Computer skills

Tools

BPX system

Computer skills

Job description

Open since May 2025, The Standard, Brussels is the third property of the hotel brand in Europe.

Located in the city’s northern district, The Standard, Brussels brings to Belgium the brand’s philosophy, focused on design, culture and animation.

With 180 rooms (and 20 residences), this contemporary and brand new project offers many spaces designed to accommodate the emblematic day and night life of The Standard. A greenhouse on the ground floor invites guests and locals to discover the lobby lounge, restaurant and terrace. Upstairs, The Rooftop houses its own restaurant, bar and garden—a place that is set to become a must-see destination in the neighborhood. Throughout the building, additional public and private spaces are planned to host various events.

The Standard, Brussels welcomes a new generation of creative and dynamic customers, in perfect harmony with the spirit of the brand. In Brussels, the characteristic mix of The Standard—a hospitality that is at once playful, sophisticated and unexpected—will find its roots and resonance in the local culture.

The simple promise of The Standard is precisely that it has nothing standard.

Founded in 1999, the brand aims to push aesthetic boundaries and shake up conventions, while paying close attention to every detail, by getting involved in local communities, by offering a welcoming and inclusive environment for our teams and, of course, by guaranteeing our customers a simply unforgettable experience.

SUMMARY OF INTERNSHIP:

Welcome guests, support them throughout their stay, and learn the full spectrum of frontu2011office operations.

MAIN TASKS AND RESPONSIBILITIES:

• Greet our guests, resolve minor issues
• Handle checku2011ins and checku2011outs for individual guests and groups.
• Enter and process information (e.g. billing) in the computer.
• Respond to guest requests and ensure proper followu2011up.
• Guide guests to their rooms or direct them to relevant staff members when needed.
• Explain and demonstrate the use of hotel facilities and inu2011room equipment.
• Store and manage guest luggage safely.
• Watch out for people traffic.
• Enter call requests into the BPX system, to ensure timely service.
• Answer phones and relay messages to guests and staff.
• Deliver mail, parcels and messages when required.
• Communicate and coordinate with Front Desk, Technical Service, and housekeeping departments.

SKILLS:

• Comfortable working with Office and webu2011based tools
• Organized, reliable, and detailu2011oriented.
• Strong listening and communication skills; supportive and guestu2011focused.
• Openu2011minded and adaptable
• Curious and engaged, with a genuine interest in hospitality.
• Ability to multitask and remain calm in a fastu2011paced environment.
• Teamu2011oriented and comfortable collaborating with multiple departments.
• Professional presentation and attitude.
• Languages: French & English (additional languages are a plus).

Benefits Include

• Meals on Duty
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• F&B Discounts of 25%
• Social Committee with regular monthly social activities