Internship Front Office - NH Brussels Airport

Minor Hotels Europe & Americas; Brussel; On-site; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Training program

Employee rates

F&B discount

Friends & Family discount

Shop discounts

Team events

Career growth

Job summary

NH Hotels & Resorts in Brussels is seeking a Front Office Intern to represent the hotel and deliver excellent guest experiences. After training, you will handle check-in/out and perform front office tasks to support smooth operations, while learning upselling and complaint handling. You will contribute to a welcoming, friendly atmosphere for guests from around the world.

The role emphasizes guest interaction, accuracy, and a can-do attitude to ensure every guest is greeted with a smile.

Qualifications

• Fluent English is required.
• You are approachable and enjoy working with international guests.
• You are accurate and flexible and focused on high-quality service.

Responsibilities

• Check in and check out guests after a training period.
• Perform essential Front Office administrative tasks for smooth hotel operation.
• Provide guests with information and assist with upselling and handling complaints.
• Create a welcoming team atmosphere and ensure guests are greeted with a smile.

Skills

English proficiency

Approachable

Intercultural communication

Accurate

Flexible

Customer service

Job description

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

A compensation of € 750 net per month for all your hard work.

Free online & offline training organized by our own University.

Employee rates startingfrom € 36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.

Team building events, trips and holiday parties.

The opportunity to grow within our company worldwide.

Your Role at a Glance

As a Front Office Intern, you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. And most important, you will create a great team atmosphere, so all guests are welcomed with a smile.

What Makes You a Great Fit

• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate andflexible;
• You have a perfect command of English language;
• You always strive for perfect service.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.