Front Office Internship

Hospitaliti; Brussel; Sur place; EUR 6 700 - 10 000; Plein temps

Avantages offerts par ce poste

Housing assistance

Transportation reimbursement

Complimentary lunch

Room discounts via Pandox hotels

Résumé du poste

Hotel Indigo Brussels City is offering an internship as a Front Office Trainee. You will welcome guests on arrival, handle check-in/check-out, and respond to calls and guest requests with a focus on exceptional service in a multilingual environment.

You will learn hotel management basics, interact with various departments, and gain insights into Brussels as a top destination. Housing and transport reimbursements are available for students, with a complimentary lunch on duty.

Qualifications

• Student in hospitality or related field; practical interest in guest service.
• Fluent in English and French; Dutch an advantage.
• Internship starts end of 2026 or beginning 2027; duration around six months.

Responsabilités

• Greet guests warmly and manage the check-in/check-out process.
• Answer phone calls and guest requests efficiently and courteously.
• Provide local information and recommendations to guests about Brussels.
• Coordinate with hotel departments to ensure personalized guest experiences.
• Support reservations and accommodate guests' special requests within service standards.

Connaissances

English

French

Dutch

Formation

Hospitality student

Description du poste

Hotel Indigo Brussels City is hiring through Hosco in Brussels.Are you looking for an exciting adventure in the world of hospitality? Hotel Indigo Brussels City is seeking an energetic intern to join our team as a Front Office Trainee. If you're seeking a rewarding experience full of surprises, you're in the right place!Are you searching for an exciting internship in the hospitality industry where you can showcase your passion for customer service? We have an opportunity that might interest you!You'll work alongside our experienced team and contribute to delivering exceptional service to our guests while developing your professional skills:Welcoming our guests with a warm smile upon their arrival at the hotel, creating an unforgettable first impression.Becoming a master in the art of check-in and check-out.Responding courteously and efficiently to phone calls and guest requests.Becoming a walking encyclopedia on Brussels, sharing restaurant recommendations, travel tips, and the city's best-kept secrets with our visitors.Juggling reservations and guests' special requests with ease, ensuring each stay is personalized and memorable.Working closely with other hotel departments to create an unparalleled guest experience at every moment.

What are we looking for ?

• You effortlessly switch between English and French to communicate with our diverse international clientele. Proficiency in Dutch or any other language is advantageous!
• You're a student in hospitality or a related field, but what truly counts is your vibrant personality: customer-focused, inherently diplomatic, and driven to provide exceptional service that surpasses expectations.
• You have an internship agreement starting end of 2026/ beginning 2027, ideally for a period of sixmonths.

What to expect during your internship at Hotel Indigo Brussels City?

• You will have the opportunity to learn from an experienced team in a prestigious environment.
• You will develop practical skills in hotel management and customer service.
• You will have the chance to participate in internal training and networking events.
• For students residing abroad, we offer compensation for housing assistance and reimbursement of transportation expenses.
• A complimentary lunch will be provided each time you are on duty.
• Work Schedule and Professional Environment : The shifts include working hours from 7 AM to 3 PM as well as from 3 PM to 11 PM. You may be required to work weekends and occasionally night shifts (subject to agreement with your school).
• Collaborative Work Environment: Join a dynamic and collaborative team that encourages the exchange of ideas and creativity.
• Well-being Oriented Corporate Culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.
• Discounts on Products/Services: Did you know that Hotel Indigo Brussels City is part of the Pandox investment group? We own and operate four other hotels in Belgium:DoubleTree by HiltonHilton Brussels Grand PlaceHoliday Inn Brussels AirportThe Hotel. BrusselsEnjoy attractive discounts on rooms and restaurants across our different establishments.
• Responsible Initiatives : Contribute to corporate projects or initiatives focused on social and environmental responsibility.

We have a corporate culture that promotes diversity, inclusion, and equal opportunities. Do you need adjustments for your internship? Please let us know. We look forward to welcoming you to Hotel Indigo Brussels City! Experience in the hospitality industry is preferred.