Front Office Intern: Guest Experience & Upselling

Hesperia group; Brussel; On-site; EUR 7,100 - 9,600; Part time

Benefits offered by this job

750 net monthly salary

Training program

Employee hotel rates

Team events & travel

Job summary

As a Front Office Intern at NH Brussels Airport, you are one of the hotel’s most important representatives, helping guests with a great first impression. After a training period, you will check in and out independently and perform essential administrative tasks to successfully manage a Front Office in a hotel.

You will stay in close contact with guests, answer questions, provide information, and learn upselling and complaint handling.

Qualifications

• Approachable and friendly demeanor
• Excellent command of English
• Ability to work with diverse guests
• Wocus on service quality and attention to detail
• Desire to contribute to a positive guest experience

Responsibilities

• Check in and check out guests after training period
• Handle front desk administrative tasks
• Provide guests with information and assist with upselling and issue resolution

Skills

English proficiency

Guest service

Teamwork

Job description

As a Front Office Intern at NH Brussels Airport, you are one of the hotel’s most important representatives, helping guests with a great first impression. After a training period, you will check in and out independently and perform essential administrative tasks to successfully manage a Front Office in a hotel.

You will stay in close contact with guests, answer questions, provide information, and learn upselling and complaint handling.