Front Office Intern — Guest Experience & Upselling

Hesperia group; Brussel Hoofdstad; Sur place; EUR 7 800 - 10 000; Plein temps

Avantages offerts par ce poste

750€ net per month

Minor Hotels University training

Employee hotel rates from 36€

30% F&B discounts

Friends & Family discounts up to 25%

Team events and trips

Global growth opportunities

Résumé du poste

NH Hotels & Resorts in Brussels is seeking a Front Office Intern to be a key hotel representative. After training, you will check in and out independently and handle all administrative Front Office tasks to run the department smoothly.

You will engage with guests, answer questions, and learn upselling and complaint handling while helping create a welcoming atmosphere. Opportunities to grow within the company are available.

Qualifications

• You have a perfect command of English language.
• You are approachable and enjoy working with international guests.
• You value accuracy and flexibility in busy front office environments.
• You strive for excellent service in all interactions.
• You are eager to learn and adapt in a team setting.

Responsabilités

• After training, you will check in and check out independently and perform administrative Front Office tasks.
• Maintain close contact with guests, answer questions, and provide information.
• Learn upselling techniques and complaint handling.
• Foster a welcoming team atmosphere and ensure guests feel valued.

Connaissances

English language

Customer service

Interpersonal skills

Description du poste

NH Hotels & Resorts in Brussels is seeking a Front Office Intern to be a key hotel representative. After training, you will check in and out independently and handle all administrative Front Office tasks to run the department smoothly.

You will engage with guests, answer questions, and learn upselling and complaint handling while helping create a welcoming atmosphere. Opportunities to grow within the company are available.