French-Speaking Tech Support Specialist — Growth & Training

Jobat; Mechelen; On-site; EUR 38,000 - 52,000; Full time

Job summary

Jobat is recruiting for a Technical Support Officer in Mechelen, Belgium. You will join a close-knit team delivering high-quality software solutions for the medical sector, with a strong emphasis on training and personal growth.

The role focuses on assisting French-speaking customers, while maintaining regular English communication with colleagues and clients across countries. The position offers a comprehensive training programme and plenty of opportunities to develop both personally and

Responsibilities

• Provide technical support to customers regarding software, hardware and connectivity issues.
• Assist customers via phone, email, and remote support, primarily in French.
• Analyse technical issues and collaborate with customers to resolve them.
• Guide customers through installations, updates and configurations.
• Register and track support requests in the CRM system.
• Escalate complex issues to specialised colleagues when needed.
• Collaborate with internal teams to solve complex technical queries.

Job description

Jobat is recruiting for a Technical Support Officer in Mechelen, Belgium. You will join a close-knit team delivering high-quality software solutions for the medical sector, with a strong emphasis on training and personal growth.

The role focuses on assisting French-speaking customers, while maintaining regular English communication with colleagues and clients across countries. The position offers a comprehensive training programme and plenty of opportunities to develop both personally and