Global Technical Support Engineer & Training Specialist

Televic Group; Izegem; Sur place; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Personalized Televic Bonus Plan

Legal benefits

Team-oriented environment

Résumé du poste

Televic Group is seeking a curious Technical Support Engineer in Izegem, Belgium. This role involves providing advanced technical support, training customers, and resolving complex customer issues. You will work with international clients, deliver quality services, and collaborate closely with product management and R&D teams.

The position offers a full-time contract in a growing international organization, coupled with an attractive salary and personalized Televic Bonus Plan.

Qualifications

• Proven experience in customer success or technical support role.
• Strong problem-solving skills and technical expertise.
• Experience with testing and quality assurance processes.

Responsabilités

• Provide advanced technical support and resolve customer issues efficiently.
• Conduct training sessions to ensure customer proficiency with products.
• Design test procedures and conduct thorough testing based on specifications.
• Analyze system usage data and customer feedback for improvements.
• Work with product management and R&D teams to address escalated issues.
• Identify upselling and cross-selling opportunities during customer interactions.
• Collaborate with the sales team to support large sales opportunities.

Connaissances

Technical troubleshooting

Communication skills

Data analysis

Formation

Bachelor's degree in Computer Science or Engineering

Description du poste

Televic Group is seeking a curious Technical Support Engineer in Izegem, Belgium. This role involves providing advanced technical support, training customers, and resolving complex customer issues. You will work with international clients, deliver quality services, and collaborate closely with product management and R&D teams.

The position offers a full-time contract in a growing international organization, coupled with an attractive salary and personalized Televic Bonus Plan.