Technical Support Officer

UNIQUE OFFICE; Mechelen; On-site; EUR 32,000 - 46,000; Full time

Job summary

UNIQUE OFFICE is seeking a Technical Support Officer to join a close-knit team delivering high-quality software solutions for the medical sector. The role offers a comprehensive training programme and ample room for professional growth.

You will be the first point of contact for customers, mainly supporting French-speaking clients while communicating in English with colleagues across countries. Responsibilities include solving technical issues, guiding installations, and logging requests in the

Qualifications

• Provide technical support to customers for software, hardware and connectivity issues.
• Assist customers via phone, email and remote support, primarily in French.
• Analyse technical issues and collaborate with customers to resolve them.
• Guide customers through software installations, updates and configurations.
• Record and track support requests in the CRM system.
• Escalate complex issues to specialised colleagues when needed.

Responsibilities

• Provide technical support to customers regarding software, hardware, and connectivity issues.
• Assist customers via phone, email, and remote support, primarily in French.
• Analyse technical issues and work together with customers to find the most suitable solution.
• Guide customers through software installations, updates, and configurations.
• Accurately register and follow up on support requests in the CRM system.
• Escalate more complex issues to specialised colleagues when necessary.
• Work closely with colleagues and other internal departments to resolve complex technical queries.

Skills

Technical support

Customer service

French language

English communication

CRM usage

Tools

CRM software

Job description

Would you like to work for an international company where technology and healthcare come together?

As a Technical Support Officer, you will become part of a close-knit team, supporting customers with high-quality software solutions for the medical sector. You'll benefit from a comprehensive training programme and plenty of opportunities to grow both personally and professionally.

Your responsibilities as a Technical Support Officer:

As a Technical Support Officer, you are the first point of contact for customers who need technical assistance. You primarily support French-speaking customers, while also communicating regularly in English with colleagues and customers from other countries.

• Provide technical support to customers regarding software, hardware, and connectivity issues.
• Assist customers via phone, email, and remote support, primarily in French.
• Analyse technical issues and work together with customers to find the most suitable solution.
• Guide customers through software installations, updates, and configurations.
• Accurately register and follow up on support requests in the CRM system.
• Escalate more complex issues to specialised colleagues when necessary.
• Work closely with colleagues and other internal departments to resolve complex technical queries.