Global Tech Support Engineer: Training, Testing & Onsite

Televic Group

Belgique

On-site

EUR 45,000 - 60,000

Full time

14 days+

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Job summary

Televic Belgium is seeking a curious Technical Support Engineer to provide advanced technical support, training, and testing services for high-profile international clients from our Izegem base. You will identify training needs, design test procedures, and collaborate with product management and R&D to continuously improve the customer experience.

You will travel 10–15% of the time, delivering demonstrations and on-site interventions, while maintaining strong English and French communication

Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field.
Proven experience in a customer success or technical support role.
Strong technical troubleshooting and problem-solving skills.
Excellent communication and training delivery abilities.
Experience in testing and quality assurance processes.
Proficient in data analysis and interpreting system usage metrics.
Fluent in English and French.
Willing to travel 10-15% of the time.

Responsibilities

Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
Identify upselling and cross-selling opportunities during customer interactions.
Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.