French-Speaking Customer Support Pro — Relocate to Sofia

Mercier Consultancy MD; Belgique; On-site; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a motivated French-speaking Customer Support Agent to join the client team in Sofia, Bulgaria. The role offers a fully supported relocation and a pathway to grow within the global Customer Support Services sector.

The position requires native or fluent French, excellent communication, and a customer-service mindset. You will work in a vibrant international environment with comprehensive training and a competitive monthly salary.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Proven experience in Customer Support Services or similar client-facing role.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty.
• Maintain accurate records of customer interactions within the internal database system.
• Collaborate with international teams to optimize service delivery within the Customer Support Services sector.
• Stay updated on product knowledge and service policies to provide accurate and efficient guidance.
• Contribute to continuous improvement of support processes and service standards.
• Meet and exceed individual and team KPIs and quality targets.

Skills

French language

Customer service

Communication

Multitasking

Problem solving

Job description

Mercier Consultancy Group is seeking a motivated French-speaking Customer Support Agent to join the client team in Sofia, Bulgaria. The role offers a fully supported relocation and a pathway to grow within the global Customer Support Services sector.

The position requires native or fluent French, excellent communication, and a customer-service mindset. You will work in a vibrant international environment with comprehensive training and a competitive monthly salary.