French Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Belgique; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

Monthly performance bonus

Relocation support

Multicultural work environment

Career development paths

Job summary

Mercier Consultancy Group is seeking a French-speaking CX Specialist in Bulgaria. The role focuses on delivering exceptional omnichannel support to international clients, resolving inquiries with empathy, and maintaining accurate CRM records.

Ideal candidates will be fluent in French and English, with strong communication skills and prior contact center experience. Relocation to Sofia is provided along with a comprehensive benefits package and training.

Qualifications

• Native or fluent French (spoken and written).
• Proficiency in English for international communication.
• Strong communication skills and a patient, helpful approach.
• Experience in professional Customer Support or contact center environments is valued.

Responsibilities

• Deliver exceptional omnichannel support to international clients in the Customer Support Services sector.
• Resolve complex customer inquiries with empathy, efficiency and high-quality resolutions.
• Maintain accurate records of customer interactions within CRM systems.
• Collaborate with cross-functional teams to identify trends and improve the client experience.
• Meet and exceed individual and team KPIs and performance metrics.

Skills

French language

English language

Communication skills

Tools

CRM systems

Job description

French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly those pursuing the best French-speaking jobs across Europe.

Job Overview

We are currently seeking a dedicated professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual who thrives in a fast-paced Customer Support Services environment and is eager to build a career while experiencing a new culture through our exclusive jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional omnichannel support to international clients within the Customer Support Services sector.
• Resolve complex customer inquiries with empathy, efficiency, and a focus on high-quality resolutions.
• Maintain accurate records of customer interactions within our specialized CRM systems.
• Collaborate with cross-functional teams to identify trends and improve the overall client experience.
• Uphold the highest professional standards as a French Speaking CX Specialist position in Bulgaria representative.
• Participate in ongoing product and communication training to ensure top-tier service delivery.
• Meet and exceed individual and team-based KPIs and performance metrics.
• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in a professional Customer Support Services or contact center environment is highly valued.
• Strong communication skills and a passion for helping people.
• Willingness to relocate to Sofia for this career-defining opportunity.
• Proficiency in English to ensure seamless communication within our international office culture.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Multicultural work environment in the heart of Sofia.
• Career development paths within the global Customer Support Services industry.
• And Much More...

Life in Bulgaria

Bulgaria is quickly becoming the top destination for expatriates looking to combine a professional career with an exceptional quality of life. By accepting a position in Bulgaria, you will enjoy a vibrant social scene, historic architecture, and a wonderful climate that allows for both mountain hiking and seaside escapes, cementing its reputation as a hidden gem for those searching for rewarding jobs in Bulgaria.

Moving to a new country is made seamless through our comprehensive relocation package. Beyond the professional fulfillment of a French Speaking CX Specialist position in Bulgaria, you will discover that the cost of living in Bulgaria is highly favorable, allowing for a comfortable lifestyle, delicious culinary experiences, and an affordable standard of living that keeps talent returning to Bulgaria year after year.