French Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; Belgique; On-site; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a motivated French-speaking Customer Support Agent to join the client team in Sofia, Bulgaria. The role offers a fully supported relocation and a pathway to grow within the global Customer Support Services sector.

The position requires native or fluent French, excellent communication, and a customer-service mindset. You will work in a vibrant international environment with comprehensive training and a competitive monthly salary.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Proven experience in Customer Support Services or similar client-facing role.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty.
• Maintain accurate records of customer interactions within the internal database system.
• Collaborate with international teams to optimize service delivery within the Customer Support Services sector.
• Stay updated on product knowledge and service policies to provide accurate and efficient guidance.
• Contribute to continuous improvement of support processes and service standards.
• Meet and exceed individual and team KPIs and quality targets.

Skills

French language

Customer service

Communication

Multitasking

Problem solving

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for the dynamic Customer Support Services sector, ensuring long-term success for both our partners and professionals.

French Speaking Customer Support Agent

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying exceptional candidates for the dynamic Customer Support Services sector, ensuring long-term success for both our partners and professionals.

Job Overview

We are currently seeking a motivated individual to join our client's team in Sofia for a French Speaking Customer Support Agent position in Bulgaria. This role is ideal for a service-oriented professional looking to advance their career within the global Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide world-class assistance to French-speaking customers via phone, email, and live chat
• Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty
• Maintain accurate records of customer interactions within the internal database system
• Collaborate with international teams to optimize service delivery within the Customer Support Services sector
• Stay updated on product knowledge and service policies to provide accurate and efficient guidance
• Contribute to the continuous improvement of support processes and service standards
• Meet and exceed individual and team-based KPIs and quality targets consistently

Requirements

• Native or fluent French (spoken and written) is mandatory
• Valid EU passport (mandatory)
• Proven experience in Customer Support Services or a similar client-facing role
• Excellent communication skills and a passion for problem-solving
• Strong digital literacy and the ability to multitask in a fast-paced environment
• Professionalism, reliability, and a proactive mindset toward career growth

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities in one of the best French-speaking jobs currently available
• A vibrant international work environment in the heart of Sofia
• And Much More..

Life in Bulgaria

Sofia is rapidly becoming a top destination for expatriates seeking exciting jobs in Bulgaria, offering a perfect blend of rich history, modern urban life, and a pleasant climate. When you accept a French Speaking Customer Support Agent position in Bulgaria, you are stepping into a city that prides itself on its welcoming culture, vibrant nightlife, and accessibility to stunning mountain ranges and natural beauty.

Relocating to Bulgaria provides an exceptional quality of life, characterized by a low cost of living and a high standard of modern amenities. Whether you are indulging in local culinary delights or enjoying the bustling social scene, you will find that living in Bulgaria offers a unique and enriching experience that perfectly complements your professional goals.