First-Line IT Help Desk Specialist

Neurho Solutions; Brussel; On-site; EUR 30,000 - 42,000; Full time

Job summary

Neurho Solutions in Belgium is seeking a First-Line IT Support Technician to assist users with everyday IT issues and manage inventory. You will handle tickets via phone or GLPI, help with Office 365 and Windows 11, configure PCs, and escalate complex incidents to second-line support as needed.

The role requires hands-on experience with Intune, TCP/IP, DNS, VPN, and firewalls, plus fluency in French (C2) and Dutch (A2) with English at A2.

Qualifications

• Experience with Intune and basic IT support tasks.
• Experience with networking and basic TCP/IP knowledge.
• Knowledge of DNS, VPN and firewalls.
• Junior experience with Windows 11 and Office 365.
• English at A2 level; French at C2; Dutch at A2.

Responsibilities

• Handle incoming tickets by phone or GLPI.
• Help users with common office software and network incidents.
• Create users and configure PCs and access rights according to procedures.
• Update the inventory of PCs and phones as requests are handled.
• Escalate issues to second-line support when necessary.

Skills

Networking

TCP/IP

DNS

VPN

Firewalls

Windows 11 (Junior)

Office 365 (Junior)

English (A2)

French (C2)

Dutch (A2)

Tools

Intune

GLPI

Job description

Neurho Solutions in Belgium is seeking a First-Line IT Support Technician to assist users with everyday IT issues and manage inventory. You will handle tickets via phone or GLPI, help with Office 365 and Windows 11, configure PCs, and escalate complex incidents to second-line support as needed.

The role requires hands-on experience with Intune, TCP/IP, DNS, VPN, and firewalls, plus fluency in French (C2) and Dutch (A2) with English at A2.