First-Line IT Support Technician

Neurho Solutions; Brussel; On-site; EUR 30,000 - 42,000; Full time

Job summary

Neurho Solutions in Belgium is seeking a First-Line IT Support Technician to assist users with everyday IT issues and manage inventory. You will handle tickets via phone or GLPI, help with Office 365 and Windows 11, configure PCs, and escalate complex incidents to second-line support as needed.

The role requires hands-on experience with Intune, TCP/IP, DNS, VPN, and firewalls, plus fluency in French (C2) and Dutch (A2) with English at A2.

Qualifications

• Experience with Intune and basic IT support tasks.
• Experience with networking and basic TCP/IP knowledge.
• Knowledge of DNS, VPN and firewalls.
• Junior experience with Windows 11 and Office 365.
• English at A2 level; French at C2; Dutch at A2.

Responsibilities

• Handle incoming tickets by phone or GLPI.
• Help users with common office software and network incidents.
• Create users and configure PCs and access rights according to procedures.
• Update the inventory of PCs and phones as requests are handled.
• Escalate issues to second-line support when necessary.

Skills

Networking

TCP/IP

DNS

VPN

Firewalls

Windows 11 (Junior)

Office 365 (Junior)

English (A2)

French (C2)

Dutch (A2)

Tools

Intune

GLPI

Job description

We are looking for a First-Line IT Support Technician to assist users with everyday IT issues and keep the equipment inventory up to date. You will handle requests and incidents, following established procedures and escalating issues when needed.

Your role

• Handle incoming tickets by phone or through GLPI.
• Help users with common office software and network incidents.
• Create users and configure PCs and access rights according to existing procedures.
• Update the inventory of PCs and phones as requests are handled.
• Escalate issues to second-line support when necessary.

You have

• At least one year of experience with Intune.
• At least one year of experience with networking.
• Knowledge of TCP/IP.
• Knowledge of DNS.
• Knowledge of VPN.
• Knowledge of firewalls.
• Junior-level experience with Windows 11.
• Junior-level experience with Office 365.
• English at A2 level.
• French at C2 level.
• Dutch at A2 level.

A plus

• At least one year of experience in IT support.
• Knowledge of GLPI.

Working at Neurho

Founded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra-legal benefits, designed to suit your role, your needs and your personal wishes.

Neurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability.