Field Service Manager

FläktGroup; Zaventem; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

FläktGroup is seeking an experienced Field Service Manager to lead and develop our Field Service Operations across France, Belgium and the Netherlands. You will manage a team of Field Service Engineers and Planners, drive operational excellence and ensure outstanding customer satisfaction.

Reporting to the Operations Manager for France & Benelux, you will monitor KPIs, coordinate resources and champion continuous improvement while travelling regularly within the region to support our service

Qualifications

• Proven experience managing technical or Field Service teams.
• Strong leadership and people management skills.
• Experience with service operations, planning and performance management.
• Customer-focused, proactive and solution-oriented mindset.

Responsibilities

• Lead, coach and develop Field Service Engineers and Planning teams.
• Drive operational performance, planning efficiency and resource utilization.
• Monitor KPIs and implement continuous improvement actions.
• Manage customer escalations and ensure timely resolution.
• Foster collaboration between Service, Sales, Technical Support and other stakeholders.
• Support a consistent service approach across France, Belgium and the Netherlands.

Skills

Field Service management

Leadership

People management

Service operations

Performance management

Multilingual (French, Dutch, English)

Job description

FläktGroup is looking for an experienced Field Service Manager to lead and develop our Field Service Operations across France, Belgium and the Netherlands.

In this key role, you will manage a team of Field Service Engineers and Planners, drive operational excellence, improve service performance and ensure outstanding customer satisfaction. You will act as the operational partner of the Service & Operations Director, providing visibility on performance, resources, priorities and continuous improvement initiatives. The person will report to the Operations Manager France & Benelux.

Your main responsibilities

• Lead, coach and develop Field Service Engineers and Planning teams.
• Drive operational performance, planning efficiency and resource utilization.
• Monitor KPIs and implement continuous improvement actions.
• Manage customer escalations and ensure timely resolution.
• Foster collaboration between Service, Sales, Technical Support and other stakeholders.
• Support a consistent service approach across France, Belgium and the Netherlands.

You are the person we are looking for if you have :

• Proven experience managing technical or Field Service teams.
• Strong leadership and people management skills.
• Experience with service operations, planning and performance management.
• Customer-focused, proactive and solution-oriented mindset.
• Fluent in French, Dutch and English.
• Willingness to travel regularly across the region.

What we offer :

• A regional leadership role with significant impact.
• The opportunity to shape and improve service operations across three countries.
• An international and collaborative working environment.
• Competitive compensation and benefits package.