Field Service Engineer

PerkinElmer; Kraainem; On-site; EUR 40,000 - 60,000; Full time

Job summary

PerkinElmer is seeking a Field Service Engineer based in Belgium, preferably in Antwerp or Brussels. The role focuses on maintaining high standards of customer service for analytical product groups like AA, OES, and ICP. Responsibilities include field service, routine maintenance, and user training, requiring a diploma in Electronic or Electrical Engineering and at least 3 years of related experience. Proficiency in English is essential, and knowledge of Dutch and/or French is preferred.

Qualifications

• Minimum 3 years experience in a related Field Service role.
• Full clean driving License.
• Proficient English required; good Dutch and/or French preferred.

Responsibilities

• Perform field service and routine maintenance using available systems.
• Provide onsite user training on defined product groups.
• Ensure all documentation is correctly revised for specific instrument types.

Skills

Customer Service

Technical Communication

Field Service Operations

Education

Diploma in Electronic/Electrical Engineering

Job description

The Field Service Engineer will impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.

The Field Service Engineer will impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work.

Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.

Main analytical product groups that will be supported are AA, OES, ICP, ICP/MS and as well as associated analytical product lines, as required within region. Full product training will be given.

Candidates located in Antwerp or Brussels will be ideally situated to support core customer clusters, however this role will be part of a team that covers all the BeNeLux countries so travel across the region is to be expected.

Responsibilities

• Performs field service and routine maintenance as required by using the available systems in conjunction with the Regional Group Leader, carrying out repairs, maintenance, installation and validation of instrumentation and their accessories.
• Provide onsite user training on defined product groups.
• At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected across Europe, and at sites of overseas customers.
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.
• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Basic Qualifications

• Diploma or equivalent in Electronic/Electrical Engineering, Science, or another suitable or compatible discipline
• Minimum 3 years experience in a related Field Service role, or similar field.
• Full clean driving License
• Proficient English required, good Dutch and/or French preferred

Preferred Characteristics

• Ability to communicate in a professional manner with customers and colleagues on all levels, providing service information, technical data and general help as necessary.
• Ability to communicate orally and in writing.
• Negotiating and influencing skills.
• Understanding of excellent Customer Service.