Field Service Team Leader, Belgium

BES0 PerkinElmer (Belgium) BV; Belgique; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

PerkinElmer is seeking a Field Service Team Leader for Belgium to guide a team of 8 Field Service Engineers. You will mentor staff, drive safety and service quality, and partner with leadership on workforce planning and development.

You will travel across Belgium to support installations, maintenance, and issue resolution while ensuring top-tier customer satisfaction. Excellent communication and cross-functional collaboration are essential.

Qualifikationen

• Must have strong background in field service, technical support, or related environment.
• Experience mentoring, coaching, or leading colleagues.
• Customer-focused mindset with experience managing customer relationships and service issues.
• Strong communication and interpersonal skills.
• Ability to collaborate across cross-functional teams.
• Experience using service management systems, CRM tools, or field service software.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a dynamic service environment.
• Commitment to safety, quality and continuous improvement.
• Home-based, with estimated 50% travel across Belgium; Flemish/Dutch and English required.

Aufgaben

• Lead and support a team of 8 Field Service Engineers across Belgium.
• Coach and develop team members to enhance technical and customer service skills.
• Promote a culture of safety, collaboration, accountability, and continuous improvement.
• Partner with service leadership on workforce planning, onboarding, and development.
• Monitor service delivery performance and support improvements in response times and customer satisfaction.
• Assist the team in resolving complex customer issues and escalations.
• Coordinate resources to ensure efficient installations, maintenance, and troubleshooting.

Kenntnisse

Field service leadership

Mentoring

Customer relationships

Communication

Cross-functional collaboration

Service management systems

Problem solving

Multi-priority management

Safety and quality

Ausbildung

Bachelor's degree in Engineering/Life Sciences/Business

Tools

CRM systems

Field service software

Jobbeschreibung

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Field Service Team Leader, Belgium

Location(s)

Belgium - Remote (Field Based), Brussels, BE, Leuven, BE, Zaventem, BE

Job Description

Role Purpose

The Field Service Team Leader is responsible for supporting and developing a team of 8x Field Service Engineers while ensuring excellent service delivery to customers across the region. This role is ideal for an experienced field service professional looking to take their first step into people leadership. The successful candidate will combine technical expertise, customer focus, and team coaching to drive service quality, operational effectiveness, and employee engagement.

Key Responsibilities

• Lead and support a team of 8x Field Service Engineers across Belgium.
• Coach and develop team members to enhance technical, customer service, and professional skills.
• Promote a culture of safety, collaboration, accountability, and continuous improvement.
• Partner with service leadership on workforce planning, hiring, onboarding, and employee development activities.
• Monitor service delivery performance and support improvements in response times, service quality, and customer satisfaction.
• Assist the team in resolving complex customer issues and escalations.
• Coordinate resources and priorities to ensure efficient delivery of installations, maintenance, repairs, and troubleshooting activities.
• Collaborate with Sales, Technical Support, Product Management, and Operations teams to support customer success.
• Use service metrics and performance data to identify opportunities for operational improvement.
• Support the implementation of Lean, Daily Management, and problem-solving practices.
• Ensure compliance with company policies, safety requirements, and quality standards.
• Contribute ideas and initiatives that improve team performance and customer experience.

Critical Skills & Qualifications

• Must-Have Strong technical background in field service, technical support, laboratory instruments, or a related environment.
• Demonstrated experience mentoring, coaching, training, or supporting colleagues.
• Customer-focused mindset with experience managing customer relationships and resolving service issues.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience using service management systems, CRM tools, or field service software.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a dynamic service environment.
• Commitment to safety, quality, and continuous improvement.
• Home based, but estimated 50% travel across Belgium required. Must speak Flemish or Dutch and English.

Nice-to-Have

• Previous experience acting as a team lead, project lead, mentor, or subject matter expert.
• Experience within healthcare, diagnostics, laboratory, analytical instrumentation, life sciences, or related industries.
• Exposure to performance metrics, KPIs, and service operations reporting.
• Knowledge of Lean, Continuous Improvement, or Daily Management practices.
• Experience supporting recruitment, onboarding, or employee development activities.
• Familiarity with resource planning and service scheduling processes.

Experience & Education

• 5–8 years of experience in field service, technical support, customer service engineering, or a related technical environment.
• Bachelor's degree in Engineering, Life Sciences, Business, or a related discipline, or equivalent combination of education and relevant experience.

Working Conditions / Travel / Shift

Travel: Regular travel across Belgium to support employees, customers, and business operations.

Competencies / Behaviors

• Demonstrates ownership and accountability for results.
• Builds trust and develops strong working relationships.
• Communicates clearly and effectively with technical and non-technical audiences.
• Coaches and supports the growth of others.
• Takes a customer-focused approach to decision-making.
• Uses data and facts to solve problems and improve performance.
• Collaborates effectively across teams and functions.
• Adapts positively to change and new challenges.
• Maintains a strong focus on quality, safety, and compliance.
• Shows initiative and a continuous improvement mindset.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.