Enterprise Tech Account Manager: Proactive Security Advisor

Fortinet, Inc.

Brussel

On-site

EUR 70,000 - 95,000

Full time

14 days+

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Job summary

Fortinet, Inc. is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in Belgium.

You will build long-term trusted relationships, understand customer business and technical needs, and provide tailored solutions to maximize ROI while enhancing overall security posture. You will work to keep mission-critical environments healthy by identifying issues early, delivering best-practice guidance, and driving customer value through Fortinet

Qualifications

Minimum of 6 years of experience in a technical support/post-sales role.
Bachelor's degree in Computer Science, Software Engineering or related field, or equivalent experience.
Fortinet certification FCP, FCSS, FCX a distinct advantage.

Responsibilities

Develop a deep understanding of customer business/technical needs to provide technical information, guidance and support.
Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
Run advanced troubleshooting on Fortinet products, reproduce customer environments in lab, recommend potential new solutions.
Take initiatives and ownership of customer incidents to drive timely resolutions.
Manage customer communications and expectations until case closure.
Participate in customer conference calls or face-to-face meetings.
Produce service reports to summarize activity and performance for key stakeholders.
Report software/hardware issues to R&D and ensure follow-up.