Strategic Enterprise Technical Account Manager

Fortinet, Inc.

Brussel Hoofdstad

On-site

EUR 60,000 - 90,000

Full time

14 days+

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Job summary

Fortinet Belgium, a leading global provider of network security solutions, seeks a Technical Account Manager to build long-term trusted relationships as the primary technical advisor for key enterprise customers.

You will develop a deep understanding of customer business and technical needs to tailor support solutions, guide best practices, and optimize return on investment. If you enjoy working with cutting-edge security products, join our team in Belgium.

Qualifications

6+ years of experience in a technical support/post-sales role.
Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent.
Fortinet certification (FCP, FCSS, FCX) is an advantage.
Experience with large enterprise or telco environments is preferred.

Responsibilities

Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support.
Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions.
Take ownership of customer incidents and drive timely resolutions.
Manage customer communications and expectations until closure of each case.
Participate in customer conference calls or face-to-face meetings.
Produce service reports to summarize activity and performance for key stakeholders.
Report software/hardware issues to R&D and ensure follow-up.