Enterprise Security: Technical Account Manager

Fortinet; Brussel; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Fortinet is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in Brussels. You will understand customer needs, provide tailored technical solutions, and guide best practices to optimize ROI while maintaining mission-critical environments.

You will troubleshoot across Fortinet products, own incidents, and communicate effectively with stakeholders. Fortinet certifications are a plus, and a strong background in security networking is

Qualifications

• Bachelor’s degree in CS or related field or equivalent experience.
• 6+ years in technical support or post-sales for enterprise telecoms.
• Fortinet networking and security knowledge is preferred.

Responsabilités

• Develop deep understanding of customer needs to provide technical guidance.
• Act as trusted advisor with proactive recommendations and best practices.
• Run advanced troubleshooting across Fortinet products and lab environments.
• Own customer incidents to drive timely resolutions and clear communications.
• Participate in customer meetings and produce service reports for stakeholders.
• Escalate software/hardware issues to R&D and ensure follow-up.

Connaissances

TCP/IP networking

Troubleshooting

Customer management

Communication skills

Fortinet product knowledge

Formation

Bachelor's degree in Computer Science or related field

Fortinet certifications (FCP/FCSS/FCX) a distinct advantage

Outils

Fortinet product suite

Description du poste

Fortinet is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in Brussels. You will understand customer needs, provide tailored technical solutions, and guide best practices to optimize ROI while maintaining mission-critical environments.

You will troubleshoot across Fortinet products, own incidents, and communicate effectively with stakeholders. Fortinet certifications are a plus, and a strong background in security networking is