Enterprise Security: Technical Account Manager

Fortinet; Brussel; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Fortinet is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in Brussels. You will understand customer needs, provide tailored technical solutions, and guide best practices to optimize ROI while maintaining mission-critical environments.

You will troubleshoot across Fortinet products, own incidents, and communicate effectively with stakeholders. Fortinet certifications are a plus, and a strong background in security networking is

Formación

• Bachelor’s degree in CS or related field or equivalent experience.
• 6+ years in technical support or post-sales for enterprise telecoms.
• Fortinet networking and security knowledge is preferred.

Responsabilidades

• Develop deep understanding of customer needs to provide technical guidance.
• Act as trusted advisor with proactive recommendations and best practices.
• Run advanced troubleshooting across Fortinet products and lab environments.
• Own customer incidents to drive timely resolutions and clear communications.
• Participate in customer meetings and produce service reports for stakeholders.
• Escalate software/hardware issues to R&D and ensure follow-up.

Conocimientos

TCP/IP networking

Troubleshooting

Customer management

Communication skills

Fortinet product knowledge

Educación

Bachelor's degree in Computer Science or related field

Fortinet certifications (FCP/FCSS/FCX) a distinct advantage

Herramientas

Fortinet product suite

Descripción del empleo

Fortinet is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in Brussels. You will understand customer needs, provide tailored technical solutions, and guide best practices to optimize ROI while maintaining mission-critical environments.

You will troubleshoot across Fortinet products, own incidents, and communicate effectively with stakeholders. Fortinet certifications are a plus, and a strong background in security networking is