Energy SaaS Customer Success Manager | Brussels

Haulogy; Brussel Hoofdstad; On-site; EUR 50,000 - 65,000; Full time

Job summary

Haulogy is expanding its Brussels offices and seeks a Customer Success Manager to be the trusted advisor for our B2B SaaS clients. You will onboard, train, and guide customers, driving adoption and value across their journey.

You will manage 5–10 strategic accounts, build stakeholder relationships, monitor health and satisfaction, and identify upsell opportunities while acting as the customer’s voice to Product and Support.

Qualifications

• A first significant experience in Customer Success or Account Management.

Responsibilities

• Manage a portfolio of 5 to 10 strategic accounts (Energy Suppliers/Producers).
• Onboard and train new clients for a smooth product adoption.
• Build strong relationships with key customer stakeholders.
• Ensure customers achieve maximum value from our solutions.
• Monitor account health, usage, and satisfaction to anticipate needs.
• Drive retention and identify upsell/cross-sell opportunities.
• Act as the customer’s voice internally, providing feedback to Product and Support.

Skills

Customer Success

Account Management

Relationship Building

Onboarding

SaaS Solutions

Job description

Haulogy is expanding its Brussels offices and seeks a Customer Success Manager to be the trusted advisor for our B2B SaaS clients. You will onboard, train, and guide customers, driving adoption and value across their journey.

You will manage 5–10 strategic accounts, build stakeholder relationships, monitor health and satisfaction, and identify upsell opportunities while acting as the customer’s voice to Product and Support.