Customer Success Manager

Haulogy; Brussel Hoofdstad; On-site; EUR 50,000 - 65,000; Full time

Job summary

Haulogy is expanding its Brussels offices and seeks a Customer Success Manager to be the trusted advisor for our B2B SaaS clients. You will onboard, train, and guide customers, driving adoption and value across their journey.

You will manage 5–10 strategic accounts, build stakeholder relationships, monitor health and satisfaction, and identify upsell opportunities while acting as the customer’s voice to Product and Support.

Qualifications

• A first significant experience in Customer Success or Account Management.

Responsibilities

• Manage a portfolio of 5 to 10 strategic accounts (Energy Suppliers/Producers).
• Onboard and train new clients for a smooth product adoption.
• Build strong relationships with key customer stakeholders.
• Ensure customers achieve maximum value from our solutions.
• Monitor account health, usage, and satisfaction to anticipate needs.
• Drive retention and identify upsell/cross-sell opportunities.
• Act as the customer’s voice internally, providing feedback to Product and Support.

Skills

Customer Success

Account Management

Relationship Building

Onboarding

SaaS Solutions

Job description

In the context of energy transition and market liberalization, Haulogy is successfully contributing to the transformation goals of its clients in the energy and utilities sector by offering modular and scalable management software and relevant commercial and IT services in a long-term partnership approach. In this context, haulogy is expanding its portfolio of software solutions for Suppliers in Energy and Distribution system Operators (DSOs) and is looking for a CSM in our new offices in Brussels. As a Customer Success Manager, you will be the trusted advisor for our B2B clients, ensuring they achieve maximum value from our SaaS solutions. You will be responsible for onboarding, training, and guiding customers throughout their journey, driving adoption, satisfaction, and retention. Your mission is to make our clients successful, turning them into long-term partners and advocates for our company.

Key Responsibilities

• Manage a portfolio of 5 to 10 strategic accounts (Energy Suppliers/Producers).
• Onboard and train new clients for a smooth product adoption.
• Build strong relationships with key customer stakeholders.
• Ensure customers achieve maximum value from our solutions.
• Monitor account health, usage, and satisfaction to anticipate needs.
• Drive retention and identify upsell/cross-sell opportunities.
• Act as the customer’s voice internally, providing feedback to Product and Support.

About You

• A first significant experience in Customer Success or Account Management.
• Strong appetite for technology and ability to quickly understand complex concepts.
• You are customer-obsessed and genuinely care about helping clients succeed.
• You are proactive and thrive in anticipating customer needs before they escalated.
• You have a strategic mindset, but you’re also hands-on when it comes to execution.
• Real interest for the energy sector.
• Native Dutch speaking, and a good level of English.

Join us today!