Customer Success Manager

HUNTR; Oost-Vlaanderen; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Work from home

Job summary

HUNTR in Ghent is seeking a Customer Success Manager to nurture long-term client relationships in a fast-growing HR tech SaaS environment. You will onboard new clients, map accounts, and drive adoption while collaborating with Product and IT to troubleshoot and optimize the platform.

Fluent in English and Dutch or French, you thrive in a collaborative, entrepreneurial team and enjoy working with international clients across Belgium. Remote-friendly with regular meet-ups in Ghent or Antwerp.

Qualifications

• We are looking for a true team player who puts the client first and has a passion for technology.
• You are fluent in English and Dutch/French.
• Previous experience in a customer success or support role is a big plus.
• You have an international mindset and can be described as an entrepreneurial commercial prodigy with a specialty in client relations.

Responsibilities

• Setting up workshops with new clients
• Onboarding new clients within your portfolio
• Account mapping
• Account management (cross-sell within current client accounts)
• Training and enablement of clients
• Collaborate with Product & IT to troubleshoot and optimize the platform
• Be the go-to person for all after-sales matters within your client portfolio

Skills

Team player

Fluent English

Dutch/French

Client focus

Entrepreneurial mindset

Job description

Customer success Manager – HR Tech - Ghent

Ready to (re)launch your sales career in the tech scene?

Does supporting and onboarding new clients sound like a perfect way to do that?

Then you might be the customer success manager we are looking for!

For a fast-growing SaaS scale up - with roots in Belgium and global reach - we are currently looking for new tech sales talent to join their tribe.

You will join a warm, international team of 60 colleagues where trust, teamwork and fun are the three main drivers.

Flexibility is key so you are able to work from home, visit tier 1 clients and get together with your colleagues in Ghent or Antwerp.

They strongly believe in giving their employees the freedom to be entrepreneurial and innovative within their expertise and grow along with the company.

Your role?

As the ambassador of successful, long term customer relations you will be responsible for:

• Setting up workshops with new clients
• Onboarding new clients within your portfolio
• Account mapping
• Account Management (up-and cross sell within current client accounts)
• Training

You will work in close collaboration with the product & IT department to help with trouble shooting and optimizing the platform.

In short you are the go-to-person for all after-sales matters within your client portfolio.

Your profile?

• We are looking for a true team player who puts the client first and has a passion for technology
• You are fluent in English and Dutch/French
• You have an international mindset and can be described as an entrepreneurial commercial prodigy with a specialty in client relations
• Previous experience in a customer success or support role is a big plus

What's in it for you?

First of all you will get the chance to join a fast growing scale up with an enthusiastic and warm team of colleagues.

Furthermore, you will receive a competitive salary package complemented with several extralegal benefits.

Sounds like you?