Dutch-Speaking Customer Care Pro – Porto, Onsite

WW Talents; Antwerpen; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Accommodation support

Welcome Bonus

Food allowance

Job summary

WW Talents in Porto, Portugal, onsite, is seeking a fluent Dutch-speaking Customer Support Agent to join an international team. You will provide professional customer support via verbal and written communication in a fast-paced, 24/7 rotational environment.

Responsibilities include addressing inquiries, understanding customer needs, offering suitable solutions, resolving issues, and supporting multiple markets with empathy and composure.

Qualifications

• Fluent Dutch and C1 English required.
• Strong customer service and problem-solving skills.
• Excellent communication, empathy, and active listening.
• Ability to learn and retain large amounts of information.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Skills

Dutch

English (C1)

Customer service

Problem-solving

Attention to detail

Organizational skills

Empathy

Active listening

24/7 shifts

Job description

WW Talents in Porto, Portugal, onsite, is seeking a fluent Dutch-speaking Customer Support Agent to join an international team. You will provide professional customer support via verbal and written communication in a fast-paced, 24/7 rotational environment.

Responsibilities include addressing inquiries, understanding customer needs, offering suitable solutions, resolving issues, and supporting multiple markets with empathy and composure.