Dutch-Speaking Customer Support Specialist – Porto

WW Talents; Oost-Vlaanderen; On-site; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus €4,000

Food allowance €7.63/day

14 salaries per year

Job summary

WW Talents is seeking a dedicated customer support specialist to join our team in Porto, Portugal. Onsite role with 24/7 rotational shifts, serving multiple markets while delivering top-tier service in Dutch and English. Accommodation support and a welcome bonus are offered to assist relocation.

Responsibilities include handling inquiries, providing solutions, and maintaining high standards of service in a dynamic environment. This position emphasizes empathy, accuracy, and rapid problem-solving.

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Skills

Dutch (Fluent)

English (C1)

Customer service

Communication skills

Problem-solving

Attention to detail

Empathy

Active listening

Stress management

Multitasking

Job description

WW Talents is seeking a dedicated customer support specialist to join our team in Porto, Portugal. Onsite role with 24/7 rotational shifts, serving multiple markets while delivering top-tier service in Dutch and English. Accommodation support and a welcome bonus are offered to assist relocation.

Responsibilities include handling inquiries, providing solutions, and maintaining high standards of service in a dynamic environment. This position emphasizes empathy, accuracy, and rapid problem-solving.