Dutch-Speaking Customer Support Pro — Porto (Onsite)

WW Talents; Genk; Sur place; EUR 14 000 - 23 000; Plein temps

Avantages offerts par ce poste

Accommodation support

Welcome bonus

Food allowance

Résumé du poste

WW Talents is seeking a bilingual customer support agent to join their Porto, Portugal onsite team. You will respond to inquiries in Dutch and English, understand client needs, and provide solutions in a fast-paced, 24/7 environment.

Relocation may be considered with accommodation support; a welcome bonus is provided, and the role includes shifts across the week. You will deliver high-quality service across multiple markets.

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn, retain, and manage large amounts of information.
• Comfortable working in a 24/7 rotational environment.

Responsabilités

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Connaissances

Dutch (Fluent)

English (C1)

Customer service

Communication

Description du poste

WW Talents is seeking a bilingual customer support agent to join their Porto, Portugal onsite team. You will respond to inquiries in Dutch and English, understand client needs, and provide solutions in a fast-paced, 24/7 environment.

Relocation may be considered with accommodation support; a welcome bonus is provided, and the role includes shifts across the week. You will deliver high-quality service across multiple markets.