Dutch-Speaking Customer Support Agent — Porto (Relocation)

WW Talents; Brussel; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus €4,000

Food allowance €7.63 per working day

Job summary

WW Talents seeks a Customer Support Representative to deliver professional, empathetic service across markets from Porto, Portugal (onsite). You will handle inquiries, resolve issues, and provide accurate information to ensure high-quality experiences for customers.

The role requires Dutch fluency and English at C1 level, with 24/7 rotational shifts and accommodation support for relocations. A welcome bonus of €4,000 is provided, with €1,100 gross per month and additional daily food allowance.

Qualifications

• Fluent Dutch (verbal and written)
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Empathy and active listening in every interaction

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Dutch language

English language

Job description

WW Talents seeks a Customer Support Representative to deliver professional, empathetic service across markets from Porto, Portugal (onsite). You will handle inquiries, resolve issues, and provide accurate information to ensure high-quality experiences for customers.

The role requires Dutch fluency and English at C1 level, with 24/7 rotational shifts and accommodation support for relocations. A welcome bonus of €4,000 is provided, with €1,100 gross per month and additional daily food allowance.