Dutch-speaking Customer Expert – After-Sales & Technical Support

Cross Border Talents; Brussel Hoofdstad; Híbrido; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Bonus incentives

On-site transportation subsidies

Professional growth

Descripción de la vacante

Cross Border Talents in Greece seeks a Dutch-speaking Customer Expert for after-sales and technical support. You will manage orders, deliveries, invoicing, and troubleshooting for digital services and hardware.

The position offers on-site or remote options with structured onboarding and growth into mentorship, training, quality assurance, or Tier-2 roles. Fluency in Dutch and strong problem-solving are essential, with good English for internal tools and communication.

Formación

• Dutch at native or C1 level with English at B2+ for tools and communications.
• Tech-savvy with good PC skills and CRM familiarity.
• Strong communication and resilience in fast-paced settings.
• Customer support exposure preferred, entry-level welcome with strong interpersonal skills.

Responsabilidades

• Serve as the main contact for Dutch-speaking customers via phone, chat, and email.
• Support after-sales needs: order tracking, missing/damaged goods, replacements & returns.
• Diagnose and troubleshoot device, home appliance, and digital service issues.
• Coordinate repairs and address complaints with empathy until resolution.
• Escalate complex inquiries while keeping CRM records up to date.

Conocimientos

Dutch language

English

Problem-solving

Communication

Herramientas

CRM systems

Multi-platform proficiency

Descripción del empleo

Dutch-speaking Customer Expert – After-Sales & Technical Support

Location: Athens or Thessaloniki, Greece (On-site or Remote options available)

Contract: 8-month initial contract with strong potential for extension

About the Role

Are you fluent in Dutch and naturally skilled at solving problems? Join a dynamic customer experience team supporting well-known international brands across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and fintech.

As the primary point of contact for Dutch-speaking customers, you will handle order management, deliveries, invoicing, and troubleshooting for digital services and hardware. You will be backed by structured onboarding, a supported nesting period, modern CRM systems, and a clear path toward professional growth into mentorship, training, quality assurance, or Tier-2 support roles.

Key Responsibilities

• Customer Engagement: Serve as the main point of contact for Dutch-speaking customers across phone, chat, and email.

• After-Sales Support: Assist with order tracking, missing/damaged goods, replacements, billing, and returns.

• Technical & Product Troubleshooting: Diagnose and resolve technical issues with devices, home appliances, and digital services.

• Resolution Management: Process claims, coordinate repair services, address complaints with empathy, and follow up until full case resolution.

• Cross-Team Collaboration: Escalate complex technical inquiries to specialized teams while maintaining accurate records in CRM systems.

Requirements

• Languages: Native-level or C1 Dutch, combined with B2+ English proficiency for system tools, training, and internal communications.

• Technical Aptitude: Tech-savvy with good PC skills, comfort using multiple platforms simultaneously, and a typing speed of at least 25 WPM.

• Communication & Resilience: Excellent verbal and written communication skills with strong problem-solving abilities in fast-paced scenarios.

• Experience: Prior customer support experience is a plus, though entry-level candidates with strong interpersonal skills are welcome.

What We Offer

• Relocation Support: Comprehensive assistance for candidates relocating to Greece or hiring into remote roles.

• Bonus Incentives: Monthly productivity performance bonuses (up to €250), training completion bonuses, and long-term tenure bonuses for qualifying teams.

• On-Site Perks: Monthly transportation subsidies (up to €100) for on-site positions.

• Professional Growth: Continuous learning, structured onboarding, clear career paths, and internal team events in a vibrant international environment.