Customer Service Coordinator - Dutch + German

Volvo Trucks; Gent; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Meal vouchers

Good work-life balance

Support in relocation

Well-being services

Opportunity to grow within the company

Restaurant on site

Résumé du poste

Volvo Trucks in Gent, Belgium is seeking dedicated multi-lingual advisors to support customers with international breakdowns, ensuring they receive peace of mind. The role emphasizes teamwork and collaboration, requiring a creative and proactive approach to problem-solving.

Candidates should be customer-focused communicators, eager to go the extra mile for service excellence. The position offers competitive salary and benefits, including meal vouchers, shift allowances, well-being services, and opportunities for career growth.

Qualifications

• Customer focused, always striving for the best possible service.
• Confident communicator, adapting style to each customer.
• Proactive mindset, going the extra mile to solve problems.

Responsabilités

• Support customers with international breakdowns across Europe.
• Communicate with dealers and update customers on progress.
• Address problems creatively and collaboratively.

Connaissances

Customer focused

Confident communicator

Proactive problem solver

Description du poste

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Responsibilities

• Our multi‑lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe; we take full ownership of the breakdown and give our customers peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem‑solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business.

Qualifications

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.

Benefits

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well‑being services
• Restaurant on site
• Opportunity to grow within the company
• Good work‑life balance
• International environment
• Support in relocation when moving from abroad