Customer Success Manager — AI SaaS, On-site Liège

5DAYS; Luik; Vor Ort; EUR 31.000 - 33.000; Vollzeit

Benefits dieser Stelle

Alan insurance

Meal tickets

Zusammenfassung

5DAYS is seeking a Customer Success Manager to be the first point of contact after customers sign up. You will help them extract real, measurable value from the 5DAYS platform and ensure smooth adoption.

Join a small team in Liège, working on onboarding, building strong stakeholder relationships, and monitoring usage data. You will relay customer feedback to product and support teams and identify opportunities to extend our value with clients.

Qualifikationen

• Bachelor’s degree in Business, Communication or related field, or equivalent practical experience.
• Experience in a customer-facing role is welcome.
• Fluent English; French is expected; other European languages are an asset.

Aufgaben

• Onboard and train new customers and support adoption of the platform.
• Build trusting relationships with customer stakeholders.
• Follow customer health through usage and satisfaction data.
• Be the voice of the customer; collect feedback and work with product and support teams to resolve issues.
• Spot opportunities where 5DAYS could help a customer further.

Kenntnisse

Customer success

Onboarding

Relationship management

Data-driven

Communication

Curiosity about AI

Ausbildung

Bachelor’s degree in Business, Communication or related field

Tools

CRM systems

Usage analytics

Jobbeschreibung

5DAYS is seeking a Customer Success Manager to be the first point of contact after customers sign up. You will help them extract real, measurable value from the 5DAYS platform and ensure smooth adoption.

Join a small team in Liège, working on onboarding, building strong stakeholder relationships, and monitoring usage data. You will relay customer feedback to product and support teams and identify opportunities to extend our value with clients.