Customer Success Manager

Leexi limited; Brussel Hoofdstad; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Attractive compensation package

Training opportunities

Sports activities covered by the company

Résumé du poste

Leexi limited, based in Brussels, is looking for a Customer Success Manager to onboard and manage key accounts. Your role will involve building client relationships and ensuring satisfaction through effective utilization of the Leexi platform. Ideal candidates will possess at least 3 years of experience in customer success, strong communication skills, and fluency in English and French. Conversion capabilities will be reinforced through a vibrant team atmosphere with full-time, flexible work schedules and training opportunities.

Qualifications

• 3 years of experience in Customer Success or Account Management.
• Proven track record of achieving and exceeding targets.
• Comfortable in flexible, fast-paced environments.

Responsabilités

• Onboard, retain, and grow major accounts.
• Identify opportunities for clients to leverage Leexi products.
• Collaborate with cross-functional teams to deliver solutions.

Connaissances

Proactive mindset

Understanding of SaaS products

Communication skills

Project management skills

Fluent in English and French

Formation

Bachelor's degree in Business

Description du poste

Job : Customer Success Manager/ Account manager

About Leexi

Leexi is an AI Notetaker & B2B conversational intelligence SaaS platform.

Leexi won the award for best AI company in Belgium 2025, then ISA 2025 innovation Belgian award and aswell l'etincelle d'argent innovation award 2026, France.

A European leader in AI-assisted note-taking, Leexi is your personal meeting assistant, supports you before, during, and after your interactions: by preparing intelligent briefings, assisting in real time, and transforming your meetings, whether remote or in person, into clear, actionable reports, all within a secure and sovereign environment. We ensure enterprise-grade security with ISO 27001 certification, EU AI Act compliance, and data sovereignty in Europe.To support our rapid growth, we are looking to extend our CSM team with additional Customer Success Managers

Location: Brussels (Full-Time, Office-Based - 1day/week remote)

Role Description:

As a Customer Success Manager (CSM), you will be responsible for the onboarding, growth, satisfaction, and retention of a portfolio of our major accounts. By understanding each client’s business goals, you will be able to help them further leverage the capabilities of the Leexi platform to help increase their productivity and free them from repetitive tasks.

Key responsibilities:

• Responsible for onboarding, retaining, growing, and developing accounts through daily/weekly interaction with clients
• Identify opportunities within your client’s business strategy that can be improved via incremental usage of Leexi products and services
• Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
• Partner with cross-functional teams and be accountable for delivery of sound solutions
• Collaborate with Partners in the Leexi eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Leexi platform
• Build and maintain close relationships with partners to grow their maturity, ambassadorship and strategic product knowledge
• Capture and quantify business impact for client and identify/retain client references (and increase portfolio NPS)
• Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

We have clients like a few Banks, Paris Airport ADP, or Belgian government, which have hundreds, even thousands, of users, you will be responsible for the onboarding, expansion and retention of these key clients. This entails managing and overseeing large and medium accounts, as well as onboarding hundreds of individuals, setting up personalized summaries, scoring, and much more, while ensuring ongoing support, you will thus learn how to prompt and become an expert in AI prompting with our formations. You will join a team of 10 customer success manager/account managers.

Qualifications:

• A proactive and positive mindset
• Understanding of SaaS products and their business model / offering
• 3 years of experience in a similar role as an Customer Success or Account Manager, with a proven track record of achieving and exceeding targets
• Comfortable working in highly flexible, fast-paced and entrepreneurial environment
• Proven success working in cross functional teams (strong collaboration with product / sales / marketing)
• Strong ability to establish priorities and make decisions
• Strong project planning and management skills
• Outstanding oral and written communication and presentation skills
• Strong team building and interpersonal skills
• Fluent in English and French (Dutch is a plus)
• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent in experience)

Requiredqualifications

• A bachelor’s degree or higher
• A passion for software products
• Fluent in written French and English
• Highly creative andself-motivated
• Valid work permit for Belgium

Nice to have

• Experience in online content writing.
• Additional languages
• Advanced analytical skills

What's great about this job?

• A great team of intelligent people, in a warm and welcoming atmosphere.
• No clueless managers, no clunky tools to use, no rigid working hours
• No time wasted on internal processes; real responsibility and autonomy
• Expand your knowledge across varioussectors
• Create content helps our users on a daily basis
• Real responsibilities and real challenges in a fast-paced company

Every employee has the opportunity to see the impact of their work. You can truly contribute to the company’s success.

We organize many activitiesthroughout the year, such as weekly sports sessions, team-building events, after-work get-togethers and much more !

A full-time position

Attractive compensation package.

Food &drink

and snacks provided.

Training

In-house and external training

Sports activities

Try your hand at climbing, padel or table tennis – all covered by Leexi.

One day a week of remote work is possible.