Customer Success Manager

5DAYS; Luik; On-site; EUR 31,000 - 33,000; Full time

Benefits offered by this job

Alan insurance

Meal tickets

Job summary

5DAYS is seeking a Customer Success Manager to be the first point of contact after customers sign up. You will help them extract real, measurable value from the 5DAYS platform and ensure smooth adoption.

Join a small team in Liège, working on onboarding, building strong stakeholder relationships, and monitoring usage data. You will relay customer feedback to product and support teams and identify opportunities to extend our value with clients.

Qualifications

• Bachelor’s degree in Business, Communication or related field, or equivalent practical experience.
• Experience in a customer-facing role is welcome.
• Fluent English; French is expected; other European languages are an asset.

Responsibilities

• Onboard and train new customers and support adoption of the platform.
• Build trusting relationships with customer stakeholders.
• Follow customer health through usage and satisfaction data.
• Be the voice of the customer; collect feedback and work with product and support teams to resolve issues.
• Spot opportunities where 5DAYS could help a customer further.

Skills

Customer success

Onboarding

Relationship management

Data-driven

Communication

Curiosity about AI

Education

Bachelor’s degree in Business, Communication or related field

Tools

CRM systems

Usage analytics

Job description

5DAYS turns scattered team information into structured, usable knowledge. Meetings, notes, documents, decisions and tasks live in one workspace, connected by shared context. Our conversational AI, Spark AI, answers questions about a topic, a client or a project strictly from your workspace data, so answers stay accurate and relevant.

Teams can also work asynchronously. Anyone can catch up on a meeting through its summary or recording, then edit and enrich the content, even if they weren’t there.

5DAYS is built in Europe, with European data hosting, full GDPR compliance and granular control over access and information.

Why we exist beyond the product

About 5DAYS

5DAYS turns scattered team information into structured, usable knowledge. Meetings, notes, documents, decisions and tasks live in one workspace, connected by shared context. Our conversational AI, Spark AI, answers questions about a topic, a client or a project strictly from your workspace data, so answers stay accurate and relevant.

Teams can also work asynchronously. Anyone can catch up on a meeting through its summary or recording, then edit and enrich the content, even if they weren’t there.

5DAYS is built in Europe, with European data hosting, full GDPR compliance and granular control over access and information.

Why we exist beyond the product

At 5DAYS, nature is a shareholder and holds a seat on our board, alongside our team and our investors. It is not a marketing statement: it is a governance decision, so that long-term thinking and the interests of the planet are part of every choice we make. Sovereignty and sustainability were our starting constraints, not an afterthought.

We are building a company that lasts, and that doesn’t cost the planet to do so. If that matters to you too, you’ll feel at home here.

The role

As Customer Success Manager, you are the first point of contact for our customers after they sign. Your mission is to help them get real, measurable value from 5DAYS.

• Onboard and train new customers, and support them as they adopt the platform in their daily work.
• Build trusting relationships with customer stakeholders. Understand how they work and advise them on good practices for collaborative, asynchronous teams.
• Follow customer health through usage and satisfaction data. Spot low engagement early and act before it turns into churn.
• Be the voice of the customer: collect feedback and work with our product and support teams to resolve issues and improve the platform.
• Spot opportunities where 5DAYS could help a customer further, and flag them to the team.

You will join a small team, learn fast, and have real room to shape how Customer Success works at 5DAYS.

Who you are

We are looking for a sharp, curious person rather than a long CV. Potential matters more to us than years of experience.

• You have a solid foundation: a Bachelor’s degree in Business, Communication or a related field, or equivalent practical experience. A first experience in a customer-facing role (job, internship or student job) is welcome.
• You are curious about AI and digital tools, and you enjoy learning how they work and explaining them to others.
• You communicate clearly and warmly, in writing and in speech. Fluent English is required, and French is expected. Other European languages are an asset.
• You are organised and analytical: you can juggle several customers at once and turn usage data and feedback into simple action plans.
• You care about nature and the common good, and you want to work for a company that does too.
• You are happy to work on-site in Liège with the team.

Experience in B2B SaaS, collaboration tools or AI-powered platforms is a bonus, not a requirement.

What we offer

• A key role in a growing European AI platform, with real responsibility from day one.
• Coaching and training to help you grow into the role.
• A company with a clear purpose and a governance model that backs it up.
• A compensation of 2800-3000€ gross + Alan insurance and meal tickets