Customer Success Manager — Remote Health Platform & Growth

Alan; Belgique; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Fair equity packages

Flexible office options

Home office equipment sponsorship

Health & wellbeing perks

Parental leave

Résumé du poste

Alan Belgium is seeking a Customer Success Manager to drive engagement across the full customer journey, ensuring onboarding success and proactive product education. You will promote Alan products to maximize adoption and loyalty among customers and their employees.

In this role you will collaborate with Key Account Managers during renewals, identify new engagement initiatives, and help shape our customer-centric practices globally.

Qualifications

• Minimum 3 years of experience in customer success or account management.
• Strong client-centric mindset with ability to tailor solutions.
• Excellent communication and ability to influence at all levels, including C-suite.
• Experience leading cross-functional projects with Product, Sales, Engineering, Data.
• Analytical and data-driven problem solving; able to create reports.
• Fluency in Dutch and English; French is a plus.

Responsabilités

• Build engagement across the customer journey and ensure successful onboarding of admins.
• Promote Alan products to drive adoption by employees and admins.
• Handle admin requests and support during renewals.
• Collaborate with the Key Account Managers during contracts renewal.
• Identify out-of-the-box initiatives to engage Alan customers.
• Scale the practice by writing playbooks and sharing expertise.

Connaissances

Customer success

Account management

Stakeholder management

Cross-functional projects

Communication

Dutch & English

Outils

CRM system

Description du poste

Alan Belgium is seeking a Customer Success Manager to drive engagement across the full customer journey, ensuring onboarding success and proactive product education. You will promote Alan products to maximize adoption and loyalty among customers and their employees.

In this role you will collaborate with Key Account Managers during renewals, identify new engagement initiatives, and help shape our customer-centric practices globally.