Customer Care Representative

Jobat; Halle; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Our client in the healthcare sector seeks a Customer Care Representative to be the primary contact for customers, ensuring an excellent experience throughout the order and after-sales process.

You will coordinate orders, returns, and post-sale activities, collaborating with internal teams to maintain strong customer relationships and smooth operations across departments and events.

Qualifications

• Customer-oriented and proactive attitude.
• Experience handling orders and after-sales support.
• Ability to collaborate with internal teams.

Responsabilités

• Handle incoming customer inquiries regarding orders, deliveries, product returns, and after-sales support.
• Coordinate and manage product returns from A to Z, including collection requests, product verification, credit processing, and warehouse follow-up.
• Support the organization and management of products used during events, workshops, and exhibitions.
• Ensure efficient follow-up of customer requests and maintain strong customer relationships.
• Coordinate after-sales service activities for products requiring repair, including shipment, follow-up, and return to customers.
• Work closely with colleagues across different departments to ensure smooth customer operations.

Description du poste

Our client is a well-established and growing international company active in the healthcare sector. They are looking for a customer-oriented and proactive Customer Care Representative to join their dynamic team.

Jobomschrijving

In this role, you will be the primary point of contact for customers, ensuring an excellent customer experience throughout the entire order and after-sales process. You will play a key role in maintaining customer satisfaction while working closely with internal teams in a collaborative and supportive environment.Your Responsibilities As a Customer Care Representative, you will:

• Handle incoming customer inquiries regarding orders, deliveries, product returns, and after-sales support.
• Coordinate and manage product returns from A to Z, including collection requests, product verification, credit processing, and warehouse follow-up.
• Support the organization and management of products used during events, workshops, and exhibitions.
• Ensure efficient follow-up of customer requests and maintain strong customer relationships.
• Coordinate after-sales service activities for products requiring repair, including shipment, follow-up, and return to customers.
• Work closely with colleagues across different departments to ensure smooth customer operations.