Customer Service Representative ES/FR/EN

Automatic Systems; Belgique; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Automatic Systems is looking for a Customer Service Representative to ensure smooth communication with customers and stakeholders, primarily for the Latin American and Middle Eastern markets. You will manage order processing and logistics through our ERP system, ensuring all necessary documents are in order.

This role requires effective coordination with internal departments and the plants in Belgium and France, aiming for customer satisfaction and efficient order processing.

Qualifications

• Experience in customer service is preferred.
• Strong organizational and communication skills.
• Ability to handle order processing and logistics.

Responsabilités

• Support internal sales and manage customer inquiries.
• Process and track orders through the ERP system.
• Coordinate dispatch and ensure customer satisfaction.

Description du poste

FUNCTION

As a Customer Service Representative, your goal is to satisfy customers by ensuring smooth communication and interaction between internal departments (sales, production, planning, finance, ...) and external stakeholders (customers, subsidiaries, carriers, suppliers, ...). You will be responsible for the Latin American and Middle Eastern markets.

In detail, your tasks are:

• Supporting customers from the inside (internal sales)
• 360 order processing in the ERP system (order entry, order tracking, logistics, invoicing)
• Review, process and approve orders for spare parts and complete systems after collecting all technical and commercial documents required for the proper execution of the order.
• Keeping documents in the ERP system up to date
• Invoicing and tracking in compliance with the conditions set by the finance department
• Contact point: You are the customer's main point of contact for all questions concerning the further processing of an order (delivery times, transportation, ...)
• Tracking the processing status until the material is available (coordinating the dispatch of orders)
• Coordination with the plants in Belgium and France