Customer Care Representative

Michael Page; Sint-Pieters-Leeuw; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Michael Page is seeking a Customer Care Representative to join their client’s growing healthcare team in Belgium. You will be the primary point of contact for customers, ensuring an excellent experience throughout the order and after‑sales process.

You will coordinate returns, manage inquiries, support events, and work with colleagues across departments to maintain strong relationships and ensure smooth customer operations.

Responsabilités

• Handle incoming customer inquiries regarding orders, deliveries, product returns, and after-sales support.
• Coordinate and manage product returns from A to Z, including collection requests, product verification, credit processing, and warehouse follow-up.
• Support the organization and management of products used during events, workshops, and exhibitions.
• Ensure efficient follow-up of customer requests and maintain strong customer relationships.
• Coordinate after-sales service activities for products requiring repair, including shipment, follow-up, and return to customers.
• Work closely with colleagues across different departments to ensure smooth customer operations.

Description du poste

In this role, you will be the primary point of contact for customers, ensuring an excellent customer experience throughout the entire order and after-sales process. You will play a key role in maintaining customer satisfaction while working closely with internal teams in a collaborative and supportive environment.

In this role, you will be the primary point of contact for customers, ensuring an excellent customer experience throughout the entire order and after-sales process. You will play a key role in maintaining customer satisfaction while working closely with internal teams in a collaborative and supportive environment.

Client Details

Our client is a well-established and growing international company active in the healthcare sector. They are looking for a customer-oriented and proactive Customer Care Representative to join their dynamic team.

Description

In this role, you will be the primary point of contact for customers, ensuring an excellent customer experience throughout the entire order and after-sales process. You will play a key role in maintaining customer satisfaction while working closely with internal teams in a collaborative and supportive environment.

Your Responsibilities

• Handle incoming customer inquiries regarding orders, deliveries, product returns, and after-sales support.
• Coordinate and manage product returns from A to Z, including collection requests, product verification, credit processing, and warehouse follow-up.
• Support the organization and management of products used during events, workshops, and exhibitions.
• Ensure efficient follow-up of customer requests and maintain strong customer relationships.
• Coordinate after-sales service activities for products requiring repair, including shipment, follow-up, and return to customers.
• Work closely with colleagues across different departments to ensure smooth customer operations.