Technical Customer Service Specialist — ERP & Spare Parts

Automatic Systems; Waver; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Permanent Contract

Discretionary bonus

Meal Vouchers

Group insurance

Hospital insurance

Outpatient insurance

End-of-year bonus

End-of-year gift vouchers

12 RTT (40 hours week)

Additional leave

Job summary

Automatic Systems in Belgium is seeking a Customer Service Representative to ensure smooth communication between internal departments and customers. You will coordinate orders, track deliveries and manage ERP documentation to support timely invoicing.

Responsibilities include internal sales support, 360° ERP processing, and coordination with Belgian and French plants. Fluency in Dutch, French and English is required; technical education or experience is essential.

Qualifications

• Technical education or adequate experience in a technical field.
• Experience in customer support and ordering processes.
• Fluent in Dutch, French and English; other languages a plus.

Responsibilities

• Support customers from the inside (internal sales).
• 360° order processing in the ERP system (order entry, order tracking, logistics, invoicing).
• Review and approve orders for spare parts and complete systems with required documents.
• Keep ERP documents up to date; invoicing and tracking per finance conditions.
• Be primary contact for customers regarding delivery times and transport.
• Coordinate with plants in Belgium and France.

Skills

Multilingual communication

ERP knowledge

MS Office

Organized and proactive

Cross-functional collaboration

Education

Technical education or experience

Tools

ERP system

Job description

Automatic Systems in Belgium is seeking a Customer Service Representative to ensure smooth communication between internal departments and customers. You will coordinate orders, track deliveries and manage ERP documentation to support timely invoicing.

Responsibilities include internal sales support, 360° ERP processing, and coordination with Belgian and French plants. Fluency in Dutch, French and English is required; technical education or experience is essential.