Customer Service Representative English

ACTIEF NV; Heverlee; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

ACTIEF NV in Heverlee, Belgium is seeking a Customer Service support role focusing on order entry and stock management. You will progress to direct customer support and coordination of the full order-to-cash process for a selected group of customers.

As you grow, you will act as the primary contact for assigned customers, manage end-to-end orders including invoicing, and coordinate deliveries with internal teams to ensure a smooth customer experience.

Responsabilités

• Act as a key point of contact for assigned customers and provide professional and timely support.
• Manage the end-to-end order process, including order entry, verification, delivery coordination and invoicing.
• Maintain accurate customer and order information in the systems.
• Provide customers and Sales colleagues with clear updates on order and delivery status.
• Prepare relevant documentation, including order confirmations, delivery documents and certificates.
• Respond to customer inquiries and help resolve order, delivery, pricing or product-related questions.
• Register and follow up on customer complaints, returns and other order-related issues.
• Work closely with Sales and internal stakeholders to ensure an efficient customer experience.
• Collaborate with colleagues across Customer Service, Supply Chain, Sales, Quality and other departments.

Description du poste

You will support the Customer Service team with tasks such as order entry, stock assignment, requests of certificates, etc.

As you will progress in your training, the responsibilities can be expanded to direct customer support and coordination of the full order to cash process for a selected amount of customers.

• Act as a key point of contact for assigned customers and provide professional and timely support.
• Manage the end-to-end order process, including order entry, verification, delivery coordination and invoicing.
• Maintain accurate customer and order information in the systems.
• Provide customers and Sales colleagues with clear updates on order and delivery status.
• Prepare relevant documentation, including order confirmations, delivery documents and certificates.
• Respond to customer inquiries and help resolve order, delivery, pricing or product-related questions.
• Register and follow up on customer complaints, returns and other order-related issues.
• Work closely with Sales and internal stakeholders to ensure an efficient customer experience.
• Collaborate with colleagues across Customer Service, Supply Chain, Sales, Quality and other departments.