Customer Service Representative English

Jobat; Heverlee; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Jobat is seeking a Customer Service assistant to support the order entry and stock assignment processes. You will progressively take on more responsibility, coordinating the complete order-to-cash cycle for selected customers.

Responsibilities include handling orders, updating records, and liaising with Sales and internal teams to ensure smooth delivery and invoicing. A strong focus on accuracy and customer satisfaction is essential.

Qualifications

• Experience in customer service or order processing.
• Attention to detail and data accuracy.
• Ability to communicate clearly with customers and Sales teams.

Responsabilités

• Act as a key contact for assigned customers and provide timely support.
• Manage end-to-end order process: entry, verification, delivery coordination and invoicing.
• Maintain accurate customer and order data in systems.
• Provide customers and Sales with updates on order and delivery status.
• Prepare documents: order confirmations, delivery notes, certificates.
• Respond to inquiries and resolve order/price/product questions.
• Register and follow up on complaints, returns and order issues.
• Collaborate with Sales, Supply Chain, Quality and other functions.

Connaissances

Order entry

Stock allocation

Customer support

Documentation

Cross-functional collaboration

Description du poste

You will support the Customer Service team with tasks such as order entry, stock assignment, requests of certificates, etc.

As you will progress in your training, the responsibilities can be expanded to direct customer support and coordination of the full order to cash process for a selected amount of customers.

• Act as a key point of contact for assigned customers and provide professional and timely support.
• Manage the end-to-end order process, including order entry, verification, delivery coordination and invoicing.
• Maintain accurate customer and order information in the systems.
• Provide customers and Sales colleagues with clear updates on order and delivery status.
• Prepare relevant documentation, including order confirmations, delivery documents and certificates.
• Respond to customer inquiries and help resolve order, delivery, pricing or product-related questions.
• Register and follow up on customer complaints, returns and other order-related issues.
• Work closely with Sales and internal stakeholders to ensure an efficient customer experience.
• Collaborate with colleagues across Customer Service, Supply Chain, Sales, Quality and other departments.