Customer service representative

Jobat; Zaventem; On-site; EUR 40,000 - 65,000; Full time

Job summary

Our client, a prominent multinational manufacturer of surfactants and specialty chemicals, seeks a Logistic Operations Specialist to drive order fulfillment and service excellence across the EMEA region.

You will coordinate with Sales, Product Management, Supply Chain and external partners, provide technical and regulatory documentation, and strive for continuous service improvements in a fast-paced international environment.

Qualifications

• Experience in logistics and customer order fulfilment.
• Ability to communicate with customers and internal teams.
• Experience in a fast-paced international environment.
• Knowledge of technical, regulatory, and commercial documentation.

Responsibilities

• Serve as the main contact for key customers in the EMEA region, ensuring satisfaction.
• Manage end-to-end order fulfillment and proactive communication.
• Build relationships with customers and internal stakeholders on availability and terms.
• Resolve customer issues through cross-functional collaboration.
• Provide customers with technical, regulatory, and commercial documentation.
• Identify service improvements and implement customer-centric solutions.
• Coordinate with Sales, Product Management, Supply Chain, and external partners.
• Monitor order performance, manage exceptions, and maintain transparency.
• Deliver support in a fast-paced international environment.

Skills

Customer service

Order fulfilment

Cross-functional collaboration

Problem solving

Documentation

Job description

Our client is a prominent multinational manufacturer specializing in surfactants and specialty chemicals across the Americas. With 11 industrial facilities spread throughout Brazil, the United States, Mexico, and Uruguay, as well as two Global Research & Development Centers, three Research & Development Facilities, and eight commercial offices spanning the Americas, Europe, and Asia, they are at the forefront of their industry. They are currently seeking a Logistic Operations Specialist.

Have you gained prior experience in logistics? Are you enthusastic to learn more about transporting chemical goods?

If so, then keep reading!

Jobomschrijving

**Your main responsibilities**:

• **Primary point of contact** for key customers across the EMEA region, driving customer satisfaction and service excellence.
• Managed **end-to-end customer order fulfillment**, ensuring a seamless customer experience and proactive communication.
• Built strong relationships with customers and internal stakeholders to align on product availability, commercial terms, and business priorities.
• Resolved customer issues and complaints through effective cross-functional collaboration and problem-solving.
• Provided customers with **technical, regulatory, and commercial documentation** to support their business needs.
• Proactively identified service improvement opportunities and implemented customer-centric solutions.
• Coordinated closely with Sales, Product Management, Supply Chain, and external partners to ensure high service levels.
• Monitored **order performance**, managed exceptions, and maintained transparent communication with customers.
• **Deliver support in a fast-paced international environment**, balancing customer expectations with business objectives.