Customer Service Coordinator

Jobat; Machelen; On-site; EUR 40,000 - 52,000; Full time

Job summary

Our client is seeking a Customer Service Coordinator to be the primary contact for customers and international partners worldwide. You will combine customer service excellence with operational coordination to ensure every shipment is executed flawlessly from start to finish.

This role suits someone who thrives in an international setting, can solve problems under pressure, and coordinates complex logistics operations across borders.

Qualifications

• Experience in international logistics preferred.

Responsibilities

• Act as the main contact person for customers via phone and email.
• Provide proactive updates throughout the shipment lifecycle.
• Build strong relationships with customers, internal teams, and international offices.
• Resolve customer queries regarding shipments, documentation, customs requirements, transit times, and service options.
• Manage escalations and ensure rapid, customer-focused solutions.
• Translate customer expectations into clear operational instructions.
• Verify shipping documentation and customs requirements.
• Ensure compliance with international transportation regulations.
• Follow detailed operational procedures and quality standards.
• Support the handling of specialized shipments requiring additional care and attention.

Job description

Our client, a leading international service provider operating in highly time-sensitive and mission-critical environments, is looking for a Customer Service Coordinator to strengthen their global operations team.

Jobomschrijving

As a Customer Service Coordinator, you become the primary point of contact for customers and international partners worldwide. You will combine customer service excellence with operational coordination, ensuring every shipment is executed flawlessly from start to finish.

This is an ideal opportunity for someone who enjoys working in an international setting, solving problems under pressure, and coordinating complex logistics operations.

Customer Service Excellence

• Act as the main contact person for customers via phone and email.
• Provide proactive updates throughout the shipment lifecycle.
• Build strong relationships with customers, internal teams, and international offices.
• Resolve customer queries regarding shipments, documentation, customs requirements, transit times, and service options.
• Manage escalations and ensure rapid, customer-focused solutions.
• Translate customer expectations into clear operational instructions.

Compliance & Documentation

• Verify shipping documentation and customs requirements.
• Ensure compliance with international transportation regulations.
• Follow detailed operational procedures and quality standards.
• Support the handling of specialized shipments requiring additional care and attention.