Customer Service Representative

Michael Page (Belgium); Grimbergen; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Dynamic environment

Immediate start

Temporary assignment

Job summary

Michael Page Belgium supports a well-established international consumer goods company in Grimbergen by recruiting a Customer Service Representative fluent in French and English. You will own the full order-to-delivery cycle and be the key link between customers, sales and logistics.

You will process orders in SAP, verify pricing and availability, coordinate deliveries and resolve shipment issues while aiding onboarding and continuous improvement across teams.

Qualifications

• Experience in Customer Service or order management.
• Knowledge of SAP is a strong asset.
• Fluent in French and English.
• Strong organizational and problem-solving skills.

Responsibilities

• Take ownership of the end-to-end order-to-delivery process.
• Act as the first point of contact for customers and the sales team.
• Process customer orders accurately in SAP.
• Ensure correct pricing, promotions, product availability, quantities and delivery conditions.
• Follow up on orders from entry through to final delivery.
• Coordinate deliveries and manage logistics-related queries.
• Resolve issues that may impact shipment or customer satisfaction.
• Prepare and share reports on backorders and open orders.
• Collaborate with sales, logistics and other internal stakeholders.
• Support onboarding and setup of new customers.
• Contribute to continuous improvement of the customer service process.

Skills

Customer service

Order management

Communication

Problem solving

Teamwork

Tools

SAP

Excel

Job description

• A role within a dynamic and international environment
• Temporary assignment with an immediate start

About Our Client

Our client is a well-established international company active in the consumer goods sector, renowned for its premium products and strong brand reputation across Europe. To support their Customer Service team, they are currently looking for a Customer Service Representative to manage the French or English-speaking market and act as a key link between customers, sales teams, and logistics partners.

Job Description

As a Customer Service Representative, you will take ownership of the entire order-to-delivery process and ensure a seamless customer experience.

• Acting as the first point of contact for customers and the sales team regarding orders and delivery-related matters.
• Processing and managing customer orders accurately in SAP.
• Ensuring correct pricing, promotions, product availability, quantities, and delivery conditions.
• Following up on orders from entry through to final delivery.
• Coordinating deliveries and managing logistics-related queries.
• Resolving issues that may impact order shipment or customer satisfaction.
• Preparing and sharing reports on backorders and open orders.
• Working closely with sales, logistics, and other internal stakeholders to ensure excellent service levels.
• Supporting the onboarding and setup of new customers.
• Contributing to continuous improvement within the customer service process.

The Successful Applicant

• Experience in Customer Service, Internal Sales, Order Management, or a similar customer-facing administrative role.
• Good knowledge of SAP is a strong asset.
• Comfortable working with Excel and managing data accurately.
• Fluent in French and English. Additional European languages are considered a plus.
• Strong organizational and problem-solving skills.
• Customer-oriented with excellent communication abilities.
• Proactive and able to work independently while maintaining a strong team spirit.

What's on Offer

• A role within a dynamic and international environment.
• The opportunity to work for a market-leading consumer brand.
• Exposure to multiple departments including Sales, Logistics, and Supply Chain.
• A varied position combining customer interaction, administration, and coordination.
• A supportive and collaborative team environment.
• Temporary assignment with an immediate start.