Customer Service Representative

Michael Page; Grimbergen; On-site; EUR 32,000 - 42,000; Full time

Job summary

Michael Page is recruiting a Customer Service Representative for a well-established international consumer goods company across Europe. You will own the end-to-end order-to-delivery process, acting as the key link between customers, sales teams and logistics partners.

You will manage orders in SAP, ensure accurate pricing and availability, and help drive service levels while supporting onboarding of new customers and continuous process improvements.

Qualifications

• Handle orders and delivery-related inquiries from customers and sales teams.
• Process and manage customer orders accurately in SAP.
• Ensure correct pricing, promotions, product availability, quantities and delivery terms.
• Coordinate deliveries and resolve issues affecting shipments or satisfaction.
• Contribute to continuous improvement in the customer service process.

Responsibilities

• Act as the first point of contact for customers and the sales team regarding orders and delivery-related matters.
• Process and manage customer orders accurately in SAP.
• Ensure correct pricing, promotions, product availability, quantities, and delivery conditions.
• Coordinate deliveries and manage logistics-related queries.
• Resolve issues that may impact order shipment or customer satisfaction.

Skills

Order management

Customer service

Cross-functional collaboration

Problem solving

Tools

SAP

Job description

As a Customer Service Representative, you will take ownership of the entire order-to-delivery process and ensure a seamless customer experience.

Client Details

Our client is a well-established international company active in the consumer goods sector, renowned for its premium products and strong brand reputation across Europe. To support their Customer Service team, they are currently looking for a Customer Service Representative to manage the French or English-speaking market and act as a key link between customers, sales teams, and logistics partners.

Description

As a Customer Service Representative, you will take ownership of the entire order-to-delivery process and ensure a seamless customer experience.

Your responsibilities will include:

• Acting as the first point of contact for customers and the sales team regarding orders and delivery-related matters.
• Processing and managing customer orders accurately in SAP.
• Ensuring correct pricing, promotions, product availability, quantities, and delivery conditions.
• Following up on orders from entry through to final delivery.
• Coordinating deliveries and managing logistics-related queries.
• Resolving issues that may impact order shipment or customer satisfaction.
• Preparing and sharing reports on backorders and open orders.
• Working closely with sales, logistics, and other internal stakeholders to ensure excellent service levels.
• Supporting the onboarding and setup of new customers.
• Contributing to continuous improvement within the customer service process.