Customer Experience Representative

Michael Page (Belgium); Zaventem; On-site; EUR 35,000 - 52,000; Full time

Job summary

Michael Page Belgium is seeking a Customer Experience Representative to support the EMEA Sales & Operations team. You will be the primary contact for a portfolio of B2B customers and ensure an outstanding customer experience.

Working with sales, operations, logistics and finance, you will manage end-to-end order processing, support commercial activities and drive continuous improvement initiatives across the region.

Qualifications

• 3–5 years in customer service, sales support or order management.
• Experience in international B2B environments is a strong plus.
• Fluent in Dutch and English.
• Autonomous and proactive.

Responsibilities

• Manage and follow up a dedicated portfolio of customers across the EMEA region.
• Act as the first point of contact for customer inquiries and service-related matters.
• Build strong customer relationships and ensure a high level of customer satisfaction.
• Handle customer claims, returns and complaints professionally and efficiently.
• Gather relevant customer and market feedback and share insights internally.
• Manage the complete order-to-delivery process.
• Follow up on orders, backorders and delivery schedules.
• Prepare and follow up quotations with Account Managers.
• Provide customers with pricing, lead times and product availability information.
• Support the sales pipeline and contribute to targets.
• Monitor service performance and customer agreements.
• Identify opportunities to improve customer service processes and operational efficiency.
• Collaborate with logistics and operations to optimize transport, packaging and order flows.
• Contribute to digitalization and continuous improvement initiatives.
• Ensure compliance with internal procedures and quality standards.
• Support the monitoring of outstanding customer payments.
• Collaborate with finance on credit limits and invoice matters.

Skills

Customer service

Sales support

Order management

B2B communication

Tools

SAP

Job description

• A dynamic role with extensive international exposure
• A varied role combining customer service, sales support and operations

About Our Client

Our client is an internationally renowned industrial organization and market leader in innovative technical solutions for customers across Europe, the Middle East and Africa. To support its continued growth and customer-centric strategy, the company is looking for a Customer Experience Representative to strengthen its EMEA Sales & Operations team.

Job Description

As a Customer Experience Representative, you will be the primary point of contact for a portfolio of B2B customers and play a key role in delivering an outstanding customer experience.

Working closely with sales, operations, logistics and finance teams, you will ensure smooth order processing while proactively supporting commercial activities and continuous improvement initiatives.

Customer Relationship Management

• Manage and follow up a dedicated portfolio of customers across the EMEA region.
• Act as the first point of contact for customer inquiries and service-related matters.
• Build strong customer relationships and ensure a high level of customer satisfaction.
• Handle customer claims, returns and complaints professionally and efficiently.
• Gather relevant customer and market feedback and share insights internally.

Order Management & Sales Support

• Manage the complete order-to-delivery process.
• Follow up on orders, backorders and delivery schedules.
• Prepare and follow up quotations in collaboration with the Account Managers.
• Provide customers with accurate information regarding pricing, lead times and product availability.
• Support the sales pipeline and contribute to achieving business targets.
• Monitor service performance and customer agreements.

Process Improvement & Operations

• Identify opportunities to improve customer service processes and operational efficiency.
• Collaborate closely with logistics and operations teams to optimize transport, packaging and order flows.
• Contribute to digitalization and continuous improvement initiatives.
• Ensure compliance with internal procedures and quality standards.

Financial Follow-up

• Support the monitoring of outstanding customer payments.
• Collaborate with finance teams regarding credit limits, payment conditions and invoice-related matters.

The Successful Applicant

• Minimum 3 to 5 years of experience in Customer Service, Sales Support, Order Management or Inside Sales.
• Experience within an international B2B environment is a strong plus.
• Knowledge of ERP systems (SAP is an advantage).
• Fluent Dutch and English
• Proactive and able to work autonomously.

What's on Offer

• Join a globally recognized organization with a strong reputation in its sector.
• International exposure within an EMEA environment.
• A varied role combining customer service, sales support and operations.
• Opportunity to contribute to digital transformation and process optimization projects.
• Collaborative team culture with room for personal development and growth.