Customer Service Representative

Adecco; Brecht; Sur place; EUR 33 000 - 38 000; Plein temps

Avantages offerts par ce poste

20 vacation days

5 ADV days

13th-month salary

Meal vouchers

Public transport reimbursement

Holiday allowance

Résumé du poste

Adecco is seeking an Order Administrator to manage customer orders, coordinate shipments, and resolve issues for the US market from Brecht. You will process sales orders in SAP via ESKER, handle export documentation, and maintain order backlog with accuracy.

Requirements include a college diploma, prior order-processing experience, and fluency in English and German. You will work on-site with a team, and enjoy a comprehensive package including holiday and travel benefits.

Qualifications

• A college Diploma or equivalent required, AS or higher in business preferred.
• A first experience in a similar administrative customer service and order-processing role is required.
• Very good and professional command of English is required. In addition, you also have a good command of German.
• Strong written and verbal communication skills are essential.
• Flexible, adaptable to a fast-paced environment and able to work under pressure.
• Excellent organizational and problem-solving abilities with high accuracy.

Responsabilités

• Review incoming customer orders for items, pricing, and export license requirements.
• Process sales orders in the ERP system (SAP) using the ESKER tool.
• Process purchase orders at manufacturing plants, if required.
• Follow up on sales orders with plants and warehouses to ensure timely delivery.
• Communicate with customers regarding orders; resolve delivery issues and provide documentation.
• Request export documentation from customers as needed.
• Invoice customers after delivery and monitor balances prior to shipment.
• Maintain and monitor order backlog and record orders in internal systems.
• Serve as a backup for other Sales Operations Specialists when needed.

Connaissances

English proficiency

German proficiency

SAP

Formation

College diploma or equivalent

AS or higher in business preferred

Outils

SAP

Description du poste

CUSTOMER SERVICE REPRESENTATIVE - ORDER ADMINISTRATOR

As an Order Administrator / Processor, you will play a key role in ensuring smooth order processing and customer satisfaction. You will follow up on orders, report and resolve incidents, and communicate effectively with both customers and internal departments. You will coordinate shipments with factories and be an integral part of the team based in Brecht, handling orders for the US market.

Primary Duties & Responsibilities:

• Review incoming customer orders for items, pricing, and export license requirements.
• Process sales orders in the ERP system (SAP) using the ESKER tool.
• Process purchase orders at manufacturing plants, if required.
• Follow up on sales orders with manufacturing plants and warehouses to ensure timely delivery.
• Communicate with customers regarding their orders; resolve delivery issues, respond to inquiries, and provide necessary delivery documentation.
• Request export documentation from customers as needed.
• Invoice customers after delivery and monitor customer balances prior to shipment.
• Maintain and closely monitor order backlog.
• Record orders and customer information in internal systems and files.
• Serve as a backup for other Sales Operations Specialists when needed.

Profile:

• A college Diploma or equivalent required, AS or higher in business preferred.
• A first experience in a similar administrative customer service and order-processing role is required.
• A very good and professional command of English is required. In addition, you also have a good command of German.
• Ability to communicate effectively: strong written and verbal communication skills.
• Flexible, easy-going and able to adapt to a fast-paced and sometimes changing environment.
• Good time management skills with the ability to prioritize, follow-through, and complete tasks on time.
• Focused and versatile team player that is comfortable under pressure.
• Detail oriented with high level of accuracy.
• Excellent organizational and problem-solving skills.
• Self-motivated and good level of focus/concentration.
• Ability to work both independently and as part of a team.
• Strong computer skills and experience with SAP.
• You have your own transportation and a valid driving license, as the company is not easily accessible by public transport.

Offer:

• An engaging and diverse role within a dynamic team.
• You will have the opportunity to utilize and improve your language skills intensively, especially in an international environment.
• Working hours are during the day, with the flexibility to start between 7:45 a.m. and 9:00 a.m. (a 7.5-hour workday).
• You will enjoy 20 vacation days and 5 additional ADV days, which can be freely chosen.
• You will work on-site at the office, working from home is only possible in exceptional cases.
• The salary range is between €3000 and €3400, complemented by a flexible salary package, meal vouchers, public transport reimbursement, 13th-month salary, holiday allowance, ...
• If you are passionate about working with customers and orders in an international environment and eager to grow both personally and professionally, we would love to hear from you. The successful candidate will start immediately with a permanent contract at our client.

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